Matkahuolto - Western Union® Money Transfer Service

Western Union® Money Transfer Service

All of Matkahuolto’s terminal outlets, in addition to approximately 20 associated Matkahuolto agents, offer Western Union® Money Transfer services. The Western Union® Money Transfer service allows you to safely send funds to loved ones all over the world, e.g., a family member in need of financial support or a travelling friend. Western Union is one of the world’s largest companies offering money transfer services with more than 400,000 Agent locations in over 200 countries and territories.

With Western Union, sending money is quick, easy and safe. The recipient can claim the money within a few minutes of dispatch.* Receivers are not required to pay any charges.*

Benefits

As a Western Union® Money Transfer customer, you will be able to

• send and receive money quickly, easily and safely
• draw upon the resources of the world’s largest money transfer network, with more than 400,000 Agent locations in over 200 countries
• call the Western Union Customer Service Centre for assistance toll-free, open daily year-round from 9:00 to 21:00.

Using the service is easy

Sending money:

1. Go to your nearest Matkahuolto terminal or Matkahuolto agent offering Western Union services. To find the location nearest you, click agent locator.
2. Complete the ‘To Send Money’ form.
3. Give the agent the amount of money to be sent and pay the transaction fee. Always present a valid proof of identity when making the payment.
4. The money transfer is then carried out and registered in Western Union’s money transfer system.
5. When the transfer has been completed, you will be given a receipt with a 10-digit Money Transfer Control Number (MTCN). After this, the money can be claimed by the receiver. The receiver does not have to know the MTCN number*. However, it is advisable to share the number with the receiver because the number makes it easier to find the transfer in the system. Note that some countries may require that the receiver present the MTCN number when claiming the money.
6. The receiver may claim the money without identifying* the agent in the receiving country. The receiver simply fills out the *To Receive Money* form and presents a valid ID to prove that he or she is the correct receiver.

Claiming money:

1. Go to your nearest Matkahuolto terminal or Matkahuolto agent offering Western Union services. To find the location nearest you, click agent locator.
2. Complete the ‘To Receive Money’ form by providing the requested information: country from which the money has been sent, sender’s name, amount sent and the MTCN number (Money Transfer Control Number) to find the transfer in the system.
3. Present a valid ID to prove that you are the receiver. If you do not have a valid ID, you have to answer a test question defined by the sender. In this situation, you must also show a copy of a police report concerning your lost ID. The police report may not be more than two months old.
4. Sign the form and the money is yours.

Contact details

Click agent locator to locate the nearest Matkahuolto terminal or Matkahuolto agent offering Western Union money transfer services.

Western Union Customer Service Centre
Tel. 0800 14 14 14 (toll-free number if you call from Finland)
Every day of the year from 9:00–21:00*

Additional information

* Subject to certain exceptions. For more details, see the Western Union website.