Incoming BusParcels, Delivery and Express Parcels are routinely held for 14 days after which they can be held for an additional
7 days at the consignor’s request. After this,
the parcel is returned to the consignor. If the consignor fails to collect the parcel, it will be disposed of or put up for a public auction.
Near Parcels and MyPack Parcels ordered by mail or online will be held for 14 days. After this, the parcel is returned to the consignor.
Return of parcels ordered by mail or online by customer
If you wish to return a parcel you ordered by mail or online, bring it back to the same Matkahuolto outlet or Siwa, Valintatalo or Euromarket store where you collected it. In case of a MyPack consignment or postal parcel, you can return it to any Matkahuolto outlet or Siwa, Valintatalo or Euromarket store.
When returning parcels, use the return label provided with the parcel. Do not attach the return label on top of the original parcel label. If the return label is not provided with the parcel, Matkahuolto will print it for you when you return the parcel.
Return of DPD parcels by customer
DPD parcels carried by Matkahuolto cannot be returned to Matkahuolto or the stores; instead, you have to agree on the return with the consignor who will give you instructions on how to do it.