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Parcel services for private customers
General conditions of carriage
Matkahuolto’s liability for any loss or damage is governed by the provisions of the Finnish Road Transport Agreements Act (23.3.1979/345) and the General Conditions of Carriage for Goods applied by Matkahuolto.
Section 40a of the Road Transport Agreements Act: A complaint of any reduction in or damage to goods in domestic transportation must be filed with the carrier on receiving the goods if such reduction or damage can be visibly determined; if not, the claim must be made in writing within seven (7) days of receiving. Sundays or other public holidays are not included in said seven-day period.
Matkahuolto’s liability is limited as follows:
a) If the consignment is lost or completely destroyed, compensation shall be paid according to
the fair market value up to the maximum liability for loss and damage defined in the Road Transport
Agreements Act, including the charges collected by Matkahuolto for carriage.
b) If the consignment is reduced or damaged in part, compensation shall be paid according to
the fair market value up to the maximum liability for loss and damage defined in the Road Transport
Agreements Act relative to the reduced or destroyed portion of the goods. Additionally, the cost of
the charges collected by Matkahuolto will be refunded relative to the portion of goods so reduced
or destroyed.
If the consignment is insured elsewhere, the insurance claim is filed with the insurance company.