Matkahuolto and Wolt join forces – Parcels delivered home in as little as an hour
Matkahuolto and Wolt, a technology company, are launching a partnership that will enable parcels to be delivered to customers’ doorsteps in as little as an hour. The transport cooperation will be piloted in the Helsinki region from October.
With the growth of online shopping, customer expectations and needs are evolving rapidly. Shipping is expected to be more trackable and faster, and operators are expected to arrange the time of home delivery to customers’ daily rhythm and schedule.
Even before now, the recipient has been able to arrange with Matkahuolto a time when they want the parcel to arrive at their doorstep. Thanks to the new partnership between Matkahuolto and Wolt, it is now possible for the recipient to choose Wolt transport for their home delivery parcel, enabling them to receive the parcel within one hour of arranging a delivery.
Arranging a delivery time is easy with Matkahuolto Paketit app. The recipient will be notified via the app when the parcel is ready for delivery to their home. When Wolt is chosen as the preferred shipping option, their courier partner will pick up the parcel from Matkahuolto and deliver it within an hour. You can track the progress of your parcel in the Paketit app using the map view familiar from Wolt.
“Matkahuolto’s long-standing experience and expertise in online shopping deliveries combined with Wolt’s local express services provide a unique offering for Matkahuolto’s e-commerce and consumer customers. This cooperation will further strengthen Matkahuolto’s customer experience and create a basis for the development of completely new types of services also in the future,” says Kati Nevalainen, Business Director at Matkahuolto.
Joel Järvinen, Wolt’s Country Manager for Finland, says speed of delivery is an important issue for today’s customers: “Finnish consumers are happy to use digital services and appreciate the benefits they bring. Our technology enables customers who order through Matkahuolto to get the product they need as quickly as possible. We are convinced that Finns will welcome the express delivery option”.
The pilot will be operated in the Helsinki region, within a 10-kilometre radius from the centre of Helsinki, where the service will be available on weekdays between 7.30 and 18.30 in the following post code areas:
Wolt delivery can be chosen for online shop parcels for which Matkahuolto home delivery has been selected and which have a maximum weight of 25 kg and a maximum size of 25 cm x 50 cm x 70 cm.
The Paketit app automatically offers Wolt as an option whenever it is available. The price for Wolt transport is €2.90.
During the pilot, customer feedback will be collected and the extension of the cooperation to other cities and other parcel products will be explored.
To choose fast Wolt transport, do this:
Download the Matkahuolto Paketit app from your app store.
You will be notified via the Paketit app when the parcel is ready for delivery to your home.
Choose and pay for the Wolt service if you want to speed up home delivery.
When you have chosen Wolt as your preferred shipping option, their courier partner will pick up you parcel from Matkahuolto and deliver it within an hour.
You can track the progress of your parcel in the Matkahuolto Paketit app using the map view familiar from Wolt.
Additional information
Kati Nevalainen, Director, Parcel Services, Service Point Network and Production, telephone 040 756 5894, email kati.nevalainen@matkahuolto.fi