Customer Service for businesses

  1. Customer service serves business customers of parcel services who have a transportation agreement with Matkahuolto.

  2. If your company does not have a transport contract with us, we will assist you through customer service channels for personal customers.

  3. Always have your customer number and tracking ID ready before calling our customer service.

Contract customer support chat, phone number and email address

  • Tel. 020 710 5024, Mon–Fri 8.00-18.00. The call charge is local/mobile charge.

  • corporatecustomers@matkahuolto.fi

  • Paketit Business Portal Chat , Mon-Fri 8.00-16.00.

Paketit Business Portal

  • Order a pick-up for your consignments, send your customer a new arrival notification, forward your parcel to another pick-up point, etc.

If your parcel is lost or broken, make an online claim for damages.

How did we do?

Send us your feedback, suggestions for improvement or thanks for our operation and services.

Are you interested in our Digital Travel Services?

Contact our Corporate Sales of Digital travel services.