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Parcel services and freight for contract customers

Parcel services and freight for contract customers

Near Parcel

Near Parcels are delivered to the Parcel Pick-up Point nearest to the consignee’s (recipient’s) address or chosen by the consignor (sender) within 1-3 business days.
Parcels can be sent at Matkahuolto terminals, agent outlets and corporate service points, and collected from Matkahuolto terminals and agent outlets, as well as all service outlets and parcel lockers.

A single consignment may contain a maximum of five parcels. Maximum dimensions of a consignment: volume (length x width x height) 0.5 m3, length of any side 200 cm, and weight 30 kg.

A Cash-on-Delivery service and Supplementary Insurance Coverage can be purchased as an extra service.

Parcels may not contain any fragile items, dangerous goods (excluding LQ which is permitted), live animals, firearms, perishable products or any content in contravention of the General Conditions of Carriage.

Bus Parcel

As a rule, Bus Parcels are delivered within 24 hours during the work week. The delivery time may be longer if the delivery route involves transfers.

Bus Parcels can be sent and claimed at Matkahuolto terminals and agent outlets and claimed at Matkahuolto terminals.

A single consignment may contain a maximum of ten parcels. Maximum parcel dimensions: longest side 230 cm and combined length (width + depth + height) 300 cm and weight 35 kg.

Extra services available for the parcel are Pick-up & Delivery, Cash-on-Delivery, Handle with Care, Dangerous Goods, and Supplementary Insurance Coverage.

The parcel may not contain any live animals, perishable products or any content in contravention of the General Conditions of Carriage.

Express Parcel

Parcels are delivered using the first possible connection depending on the point of departure and destination, optimally in a couple of hours. Deliveries are scheduled on dispatch and the consignor is informed of the exact date and time when the parcel reaches its destination.

Parcels can be sent and claimed at Matkahuolto terminals and agent outlets. The consignee can collect the parcel directly from the bus if so agreed at the time when the parcel was sent.

A single consignment may contain a maximum of five parcels. Maximum parcel dimensions: longest side 230 cm and combined length (width + depth + height) 300 cm and weight 35 kg. If the consignment includes several parcels, their combined weight may not exceed 100 kg.

Extra services available for the parcel are Pick-up & Delivery, Handle with Care, Dangerous Goods, and Supplementary Insurance Coverage.

Cash-on-Delivery is not available for this service. The parcel may not contain any live animals or any content in contravention of the General Conditions of Carriage.

Home Delivery

The parcel is transported to the destination within 1-3 business days and delivered to the consignee on the following business day.

The parcel can be sent at Matkahuolto terminals and agent outlets. The parcel is delivered to the consignee who is informed of the delivery by SMS in order to agree on the delivery time.
A single consignment may contain a maximum of five parcels. Maximum parcel dimensions: longest side 230 cm and combined length (width + depth + height) 300 cm and weight 35 kg.

Extra services available for the parcel are Pick-up, Handle with Care, Dangerous Goods, and Supplementary Insurance Coverage.

The parcel may not contain any live animals, perishable products or any content in contravention of the General Conditions of Carriage.

Delivery Parcel

During the work week, parcels are normally transported to the destination within 24 hours and delivered to the consignee on the following business day.

The parcel can be sent at Matkahuolto terminals and agent outlets. Delivery to the consignee takes place on business days 8-16.

A single consignment may contain a maximum of 10 parcels. Maximum parcel dimensions: longest side 230 cm and combined length (width + depth + height) 300 cm and weight 35 kg.

Extra services available for the parcel are Pick-up, Handle with Care, Dangerous Goods, and Supplementary Insurance Coverage.

The parcel may not contain any live animals, perishable products or any content in contravention of the General Conditions of Carriage.

Pallet Freight

The consignment is picked up from the sender and delivered directly to the recipient’s address. Orders placed before 13.00 will generally be picked up by 16.00 on the same day. Orders placed after 13.00 will be picked up on the next business day.

The consignment is usually delivered to the address indicated on the shipping document within the next business day following the order. The consignment is unloaded in the immediate vicinity of the vehicle by means of a tailgate lifter and a pump trolley, or by the consignee using their unloading device; a crane may also be provided as an extra service.

Maximum size of consignment: The maximum weight of a consignment is 3000 kg, the maximum weight of a single parcel being 1200 kg. The total volume of a consignment cannot exceed 9 m3. There is no limit to the maximum number of parcels in a consignment.

The recipient will not be specifically notified of the delivery. As an extra service, the sender can purchase an advance notification by SMS or phone call. If a shipment cannot be delivered, it will be taken to the terminal to schedule a new delivery time with the recipient. The sender will be charged an additional fee for new delivery and storage of the shipment.

The freight service may not be used for sending live animals, perishable products or other content in contravention of the General Conditions of Carriage.

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