Timetables and tickets Bus Timetables Bus tickets Discount Terms Services Instructions, Terms and Conditions FAQ Travel Services Fares Bus Tickets mobile app Parcel services Parcel Calculator Send parcel Extra services Pack it right Track & Trace Parcels Prices General Conditions of Carriage FAQ/Parcel Services Service Points Service Point Search Service Point Network Business Transport and freight services Services for online stores Corporate Sales

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Delivery time The parcel is delivered to the Parcel Pick-up Point nearest to the consignee’s (recipient’s) address or chosen by the consignor (sender) within 1-3 workdays.
Dispatch and pick-up point Matkahuolto terminals, Matkahuolto agents, K-Markets, R kiosks or Matkahuolto’s other parcel pick-up points. Search for service points
Maximum weight 10 kg
Maximum dimensions Width + depth + length combined: max. 200 cm in total. Maximum length of side 150 cm
Payer Consignor
Extra services An extra insurance can be taken out for the parcel. Extra insurance
Track & Trace You can monitor the progress of your consignment online using the consignment number. Go to Track & Trace
Arrival notification Matkahuolto will notify the consignee by a text message when the parcel can be picked up.
Picking up Parcels are collected at the service point indicated in the arrival notification. Parcels are handed over on presentation of an ID. Acceptable IDs are a driving license, passport and identity card issued by the police. If the parcel is picked up by somebody other than the consignee indicated in the address card, the person collecting the parcel must have a written authorisation to collect it in addition to an acceptable ID. Written authorisation
Price Use the Parcel Calculator or consult the price list to find out about the price.
Pricing policy Parcels are priced according to weight and selected extra services.

Parcels are held at the pick-up point for 14 days after which any uncollected parcels will be returned to the dispatching Matkahuolto terminal at the consignor’s expense.

Limitations Cash-on-delivery is not available for the service. The parcel may not contain any fragile items, dangerous goods, live animals, firearms, perishable products or any content in contravention of the General Conditions of Carriage.


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