Matkahuolto's travel cards are renewed - Change your travel card

The existing travel cards will be replaced by cards containing new technology because we are adopting a new, identifier-based payment and ticketing system. The new system is also required by the national authorities. In the future, the new system and the new travel cards will enable a range of new services, such as topping-up online.

The right to travel and user data are stored in a cloud-based background system, not on the card itself.

The new system and travel cards will in future enable a range of new services, such as topping-up online.

Carriers in all regions are not yet able to read the new travel cards with their onboard devices. Onboard devices are being upgraded. All carriers will be able to switch to identifier-based travel cards nationwide by the end of June.

In regions where the carriers’ onboard devices have already been upgraded, tickets are being sold on the new identifier-based travel cards.

You can buy the new travel card at a Matkahuolto terminal, Matkahuolto agents’ and the online travel card store at https://kauppa.matkahuolto.fi/

The validity of a ticket bought on the travel card starts on activation. If the travel card was activated when bought, the period of validity of the ticket would run out during the delivery time.

However, your ticket is formatted on your travel card. It can be activated at Matkahuolto terminals, agent outlets, on most buses and coaches, at all R kiosks or by using Matkahuolto’s Bus Tickets application if you have a phone with an NFC feature.

You can buy the new travel card at a Matkahuolto terminal or Matkahuolto agent’s. For system-related reasons, travel cards cannot be sold on buses nor at R kiosks.

The ID-based travel cards look different from old cards. If your travel card is similar to the card pictured here, it is ID-based and you don’t need to exchange it.

All other cards that look different must be exchanged!

The new travel card costs EUR 6.50. If your current travel is card is less than nine months old, we’ll exchange it for free of charge.

Yes, the value of all the unused trips or days on your travel card will be compensated when the card is exchanged or a new ticket product purchased, as long as the ticket product is still valid. Please note that the refund can be given in connection with the exchange if the card is exchanged by the end of June. After that, any refund will be paid to your account.

Any unused trips on a Subsidised School Trip Ticket will not be refunded because the subsidy is granted for the 2020–2021 term.

The new travel card is good for all the same routes as the old card.

The exceptions are local traffics in Hämeenlinna, Imatra, Joensuu, Jyväskylä, Kajaani, Kotka, Kouvola, Kuopio, Lahti, Mikkeli, Oulu, Salo, Tampere, Turku and Vaasa

To check validity, read the route description provided in the Matkahuolto Timetable Inquiries by clicking the info button. The text will indicate if the travel card is not valid for the route concerned.