Instructions and terms and conditions of the Matkahuolto bus tickets mobile app

The Bus Tickets app will be discontinued on 30 June 2023, when the sale and top-up of travel cards at stations, agents, R-Kiosks and buses will end. After that, all Matkahuolto ticket products will be available for purchase in the Trips and Tickets app.

Thank you for installing the Matkahuolto Bus Tickets mobile app and for registering as our customer. For registered users, we can offer attractive travel packages and extra services at your destinations.

App overview

Using the Matkahuolto mobile app, you can make timetable inquiries, buy eBus Tickets, Special Offer eBus Tickets and seat tickets. Android users can also use the app to top up their Matkahuolto travel cards. You can use your most recent searches as shortcuts to new purchases, and also save your favourite searches. After your journey, you can rate your travel experience. Any tickets you purchase are stored in the app’s purchase history where you can browse your present and past journeys for various purposes, such as travel expense reports. If you disabled the option “Only show services for which eBus Tickets are available” in the My Account section, the search will also return services for which online tickets are currently not available. If so, check the additional information on the service to see when the sale of eBus Tickets ended or when it will start. Next to services for which tickets are available, there is a price button which allows you to make the purchase. Check “Keep me signed in” in the My Account section, if you do not want to sign in each time you use the app.

The app is intended for your personal use. After registering as a user, you can use the app to buy tickets for yourself and your travel companions. If you wish to buy a ticket for someone else and you will not accompany that person, you can buy the ticket, as before, on the Matkahuolto website at www.matkahuolto.fi which supports mobile devices.

When you save your own name in the My Account section and buy a ticket, you will automatically become the passenger on that ticket. The driver will verify your right to travel based on the name given by you. On routes operated by OnniBus.com you will need to show the order number printed on the receipt. If you belong to a discount group and buy a discounted ticket, you must also prove to the driver that you are entitled to the discount.

Buying tickets

If you have enabled the option “Only show services for which eBus Tickets are available”, your search will return the services for which eBus Tickets or Special Offer eBus Tickets are available. Each bus company determines for itself whether to offer its tickets for sale in our online store and when ticket sales start and end. A ticket purchased with the app is valid for the route and the departure time for which it has been purchased. As changes cannot be made to the ticket after purchase, you should check the route as well as the date and time of departure before making the payment. In the My Account section, you can choose whether a receipt is automatically emailed to you after purchasing tickets.

Methods of payment

In the app, you can pay your purchases with MobilePay and a debit or credit card. When making your first card payment, you can save your card information, which will facilitate the purchase of tickets next time. If you wish, you can store several cards. Your card information is stored securely with the payment service provider. In the My Account section, you can choose whether the app prompts your for a password when you pay with a stored card.

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank statement. Paytrail Plc will forward the payment to the merchant.

Paytrail Plc
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
www.paytrail.com

Topping up your travel card (for Android users only)

Use the “Top up Travel Card” feature to top up a multiple or season ticket on your Matkahuolto travel card or to reload your value card with a desired amount. You can also use this feature to check the balance of the ticket on your travel card. When checking the balance and topping up the card, the travel card must be held against the back of the phone. Since the location of the NFC chip may vary by device, try different places to find the right location for your readable travel card. You should reload your travel card with the purchased ticket immediately after paying for it. The “Top up Travel Card” feature is only available to users of the Android version of the Bus Tickets app who have the NFC chip in their smartphone.

Password

When you sign up for the app, you specify your own password for it. You need the password to sign in and to confirm payments when using the payment card stored in the app. Even if you sign up for the app via your Facebook or Google account, you still need a separate password for the Bus Tickets app. You cannot confirm any payments with the password of your Facebook or Google account! To reset your password in the Bus Tickets app, use the “I forgot my password” option in the menu at the top right.

Processing customer information

When you register as our customer, your first and last name, telephone number and email address will be stored in our customer register. The customer register will also include information on all purchases that you make with the app enabling you to view your past journeys.

Matkahuolto may use the information collected in this manner for purposes described in its privacy statement, such as developing its monitoring and statistics system related to the electronic services (e.g. online and mobile services) and for facilitating online transactions.

Give feedback

We are constantly developing our app and adding new features. We would love your feedback and suggestions for development. You can send your feedback by email to: mobiili@matkahuolto.fi. If something goes wrong when buying a ticket, you can contact our Customer Service Centre at matkapalvelut.palautteet@matkahuolto.fi