Matkahuolto’s service pledge
Our range of services covers both bus transport and terminals
Matkahuolto provides nationwide service through an efficient network consisting of Matkahuolto terminals, agents and other service outlets operated by partners. Actual transport services are provided by private bus and taxi companies.
We provide a centralised nationwide ticket and timetable inquiries service
Matkahuolto’s centralised timetable inquiries system offers timetable information for each and every bus route in Finland (with the exception of regional services in Helsinki, Tampere and Turku and the Waltti bus network services).
Matkahuolto sells tickets for routes and services operated by companies included in Matkahuolto's centralised timetable system. Ticket prices for individual routes and services are available on our website at matkahuolto.fi and via Trips and Tickets mobile app.
Information on Matkahuolto ticket products and prices is available online at matkahuolto.fi and from the Matkahuolto Customer Service Centre at tel. 0200 4000 (call charge EUR 1.98 per min + network charge).
We provide up-to-date information about our services
Matkahuolto provides up-to-date information on all its services and any changes in the services on its website matkahuolto.fi. Information is also available from the nationwide Customer Service Centre at tel. 0200 4000 (call charge EUR 1.98 per min + network charge).
Customer satisfaction and quality monitoring
Matkahuolto addresses all customer feedback without delay and replies to all feedback containing the sender’s contact details. For us, feedback is an important tool for developing the services.
Matkahuolto monitors the quality of its services and the level of customer satisfaction by conducting regular surveys. The results are used for improving services and reported on Matkahuolto’s website.
Any claims for refund related to timetables or tickets are processed in accordance with Matkahuolto’s conditions of travel. Customer feedback and complaints concerning travel services may be submitted using the feedback form available on the website or by phone by calling 0202 331 222. Calls are received Mon-Fri 8.00-16.00 (call charge 8.4 cents per min).
We make special efforts to meet the service needs of all population groups
Matkahuolto seeks to serve all customer groups to the best of its ability.
Matkahuolto’s website provides information about its services for disabled or mobility-impaired passengers and other special groups provided that such services are available on the routes concerned.
The Matkahuolto timetable system provides information on accessibility and passenger aids to the extent the bus companies are able to offer such services and information.
This service pledge is available at all Matkahuolto service outlets, certified Matkahuolto agents and Matkahuolto’s website at www.matkahuolto.fi.