Goals
We have defined key performance indicators (KPI) for eight sub-themes most relevant to our operations (see table). As part of the materiality analysis process, we identified these sub-themes as areas where both our own activities and those of our value chain have a significant impact and a high potential to contribute to the implementation of the principles of sustainable development.
Additionally, we identified supplementary goals for five sub-themes. While we are committed to promoting these goals in our operations, we are more focused on the KPI targets, for example in the allocation of resources. These sub-themes include responsible human resources practices, skills development, diversity and equality, sustainable supply chain management, promotion of public transport and access to services. At the same time, we monitor performance in a few other sub-themes.
We look after our employees
Corporate culture and management
- Score for corporate culture 4/5 in 2023
- Score for management performance 4.2/5 in 2023
- Excellent level in supervisor survey (minimum 405 points) in 2023
Indicators: Wellness at work survey, total score in supervisor survey
Occupational health & safety and wellbeing
- Reduce injury frequency to 40 by 2023
- Reduce sick leaves to 5.5% in 2021
Indicators: Occupational accident frequency, sick leaves (%)
Sustainable Development Goal: 8. Decent Work and Economic Growth
We are an attractive partner and service provider
Nationwide partner
- Intensification and extension of cooperation, particularly to promote sustainable development
Indicator: A more precise indicator will be defined during 2021–2022
Sustainable Development Goal: 17. Partnerships for the Goals
Provision of first-rate service
- Continual improvement of the customer experience
Indicator: NPS (Net Promoter Score)
We generate positive environmental impacts
Promotion of environment-friendly transport solutions
- Carbon-neutral transports by 2030
- Short-term goals to be announced in due course
Indicator: Carbon dioxide emissions, CO2
Sustainable Development Goal: 13. Climate Action
Support for sustainable lifestyles
- Increased awareness of sustainable lifestyles, particularly sustainable mobility
Indicator: Regular annual communications according to the communications plan
Sustainable Development Goal: 4. Quality Education
Our activities benefit the society
Sustainable business and its economic impacts on society
- Creating economic value (incl. profits) and increasing shareholder value
Indicator: Indicator(s) to be defined during 2021–2022
Sustainable Development Goal: 8. Decent Work and Economic Growth
Regulatory compliance and ethical code of conduct
- 100% of employees have received training on the ethical code of conduct by the end of 2022
Indicators: Number of trained employees (%), Number of committed suppliers (%)
Sustainable Development Goal: 16. Peace, Justice, and Strong Institutions