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We have defined key performance indicators (KPI) for eight sub-themes most relevant to our operations (see table). As part of the materiality analysis process, we identified these sub-themes as areas where both our own activities and those of our value chain have a significant impact and a high potential to contribute to the implementation of the principles of sustainable development.

Additionally, we identified supplementary goals for five sub-themes. While we are committed to promoting these goals in our operations, we are more focused on the KPI targets, for example in the allocation of resources. These sub-themes include responsible human resources practices, skills development, diversity and equality, sustainable supply chain management, promotion of public transport and access to services. At the same time, we monitor performance in a few other sub-themes.

We look after our employees

Corporate culture and management

  • Score for corporate culture 4/5 in 2023
  • Score for management performance 4.2/5 in 2023
  • Excellent level in supervisor survey (minimum 405 points) in 2023

Indicators: Wellness at work survey, total score in supervisor survey

Occupational health & safety and wellbeing

  • Reduce injury frequency to 40 by 2023
  • Reduce sick leaves to 5.5% in 2021

Indicators: Occupational accident frequency, sick leaves (%)

Sustainable Development Goal: 8. Decent Work and Economic Growth

We are an attractive partner and service provider

Nationwide partner

  • Intensification and extension of cooperation, particularly to promote sustainable development

Indicator: A more precise indicator will be defined during 2021–2022

Sustainable Development Goal: 17. Partnerships for the Goals

Provision of first-rate service

  • Continual improvement of the customer experience

Indicator: NPS (Net Promoter Score)

We generate positive environmental impacts

Promotion of environment-friendly transport solutions

  • Carbon-neutral transports by 2030
  • Short-term goals to be announced in due course

Indicator: Carbon dioxide emissions, CO2

Sustainable Development Goal: 13. Climate Action

Support for sustainable lifestyles

  • Increased awareness of sustainable lifestyles, particularly sustainable mobility

Indicator: Regular annual communications according to the communications plan

Sustainable Development Goal: 4. Quality Education

Our activities benefit the society

Sustainable business and its economic impacts on society

  • Creating economic value (incl. profits) and increasing shareholder value

Indicator: Indicator(s) to be defined during 2021–2022

Sustainable Development Goal: 8. Decent Work and Economic Growth

Regulatory compliance and ethical code of conduct

  • 100% of employees have received training on the ethical code of conduct by the end of 2022

Indicators: Number of trained employees (%), Number of committed suppliers (%)

Sustainable Development Goal: 16. Peace, Justice, and Strong Institutions

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