Oy Matkahuolto Ab’s (“Matkahuolto”) Paketit mobile app (the “Application”) allows you to track the shipment of your parcels, to purchase additional services related to the delivery of the shipment (such as the extension of the storage period or home delivery) and to purchase parcel shipment services.
Matkahuolto’s valid terms and conditions for services apply to the services purchased through the Application. These terms and conditions are available to you at the time of placing an order.
Your access right is valid until further notice and you can terminate the agreement concerning the use of the Application at any time by removing the Application. Please note that removing the Application will not remove the profile you have created in Matkahuolto’s electronic services. However, the Application contains a specific feature for removing the profile.
The personal data that you submit will be registered with Matkahuolto’s customer register. Matkahuolto will process all the data you provide as required by the applicable law, such as the EU’s General Data Protection Regulation and national legislation, and in accordance with the applicable privacy statements.
Matkahuolto is always entitled to share the personal data you have submitted via the Application to Matkahuolto’s business partners in order to provide the services purchased via the Application. Matkahuolto may also use the data you have provided for the purposes of developing, monitoring and statistics compilation for its digital service channels (such as online and mobile services) as well as for the purposes of marketing corresponding products and enhancing the customer experience.
More information on how Matkahuolto processes personal data is available in Matkahuolto’s privacy statements: Privacy Statement: Customer Information and Privacy statement - Parcel services and official license documents.
Matkahuolto is entitled to transfer the agreement to its group companies or to a third party by notifying you of the transfer in the Application or via email. Matkahuolto is also entitled to disclose data concerning the users to the transferee at that point in time.
Matkahuolto can decide to cease providing the Application without a special notice of termination. Matkahuolto will, however, ensure that any services that have already been purchased via the Application will be provided in accordance with the terms that applied at the time.
Matkahuolto is not liable for any errors in the Application or for any problems that might occur during the transfer of data nor is Matkahuolto liable for the Application being unavailable or for any limitations or errors in its function. Matkahuolto’s liability to you and to third parties is, in all circumstances and on all possible grounds, limited to direct damage, and the maximum amount of payable compensation is limited to the price of the service you have purchased via the Application, unless otherwise stipulated in mandatory legislation.
Any disputes that arise between the users and Matkahuolto will primarily be resolved by negotiations between the parties. If the parties cannot come to an agreement, the dispute will be settled at the Helsinki District Court or, alternatively, at the District Court of the user’s permanent residence in Finland. In the event that the dispute cannot be resolved during negotiations between the parties, the user is also entitled to file a complaint with the Finnish Consumer Disputes Board (Consumer Disputes Board, Hämeentie 3, PO Box 306, 00531 Helsinki, Finland www.kuluttajariita.fi/en/).