Skip to content
Matkahuolto
PrivateCorporate customersService points
PassengersParcelsFrequently asked questionsCustomer service
Log in

Customer service

Parcel Services

Do on your own

Download the Paketit app

See our FAQ

Track your parcel

Find a service point near you

If you wish to cancel your parcel purchase, please fill in the cancellation form

Need help?

Paketit app

  • FAQs
  • NEW! Parcel chat Mon–Fri 8.00–18.00, Sat 10.00–16.00

Please note that we are closed 24.–26.12.2022 and 6.1.2023.

Complaints and support for purchasing parcels online

  • Tel. 020 336 161, Mon–Fri 8.00–17.00. The call charge is €0.084/min.

OBS! Vi har undantagsvis stängt 24.–26.12.2022 och 6.1.2023.

Track your parcel with a consignment ID, and see more information on prices, products and services

  • Tel. 0600 11300, Mon–Fri 8.00–18.00 and Sat 9.00–17.00. The call charge is €1.98/min + local network/mobile charge. The local network/mobile charge applies to queueing.

Please note that we are closed 25.–26.12.2022, 1.1.2023 and 6.1.2023. Our customer service is open on Christmas Eve 24.12.2022 at 8–12.

Parcel services for contract customers

Call or Email us

  • Tel. 020 710 5024, Mon–Fri 8.00-18.00. The call charge is €0.0835/call + €0.169/min.
  • corporatecustomers @matkahuolto.fi

Please note that we are closed 26.12.2022 and 6.1.2023.

Chat Service

Please note that we are closed 26.12.2022 and 6.1.2023.

MPaketti customer interface

  • Order a pick-up for your consignments, send your customer a new arrival notification, forward your parcel to another pick-up point, etc.

If your parcel is lost or broken, make an online claim for damages

Passenger Services

Do on your own

Download the Trips and Tickets app

See our FAQ

Cancel an eBus ticket

Report a problem with an eBus ticket purchase

Need help?

Trips and Tickets app

  • FAQ title Instructions

-Customer service messages Mon–Fri 8.00–16.00

Please note that we are closed 26.12.2022 and 6.1.2023.

Bus schedules and ticket prices

  • For more information our websiteor the Trips and Tickets - app
  • Tel. 0200 4000, available 24/7. The call charge is €1.98/min + local network/mobile charge. The local network/mobile charge applies to queueing.

Complaints about trips and tickets

  • Tel. 020 331 222, Mon-Fri 8.00–16.00. The call charge is €0.084/min.
  • matkapalvelut.palautteet @matkahuolto.fi

Please note that we are closed 26.12.2022 and 6.1.2023.

How did we do?

Send us your feedback, suggestions for improvement or thanks for our operation and services.

PrivateCorporate customers

Passengers

TimetablesBus tickets and travel cardsRoutes and Tickets to all parts of FinlandJourney PlannerPrices and discountsInstructions and terms of use for passengers

Social media

Matkahuolto
Paremmin perillä