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Extra services for contract customers

Extra services for contract customers

Cash-on-Delivery

Parcels can be sent cash-on-delivery (COD) by bus just like parcels by post. A parcel designated as COD will only be handed over to the consignee (recipient) after payment of the amount of COD indicated by the consignor (sender) in the address card. The COD amount is paid to the consignor’s bank account once the consignee has collected the parcel. The payment time is four banking days as of the date when the parcel was handed over to the consignee. If the payee’s bank is other than Nordea, the payment will be in the account on the fifth banking day.

The Cash-on-Delivery service is available for Bus Parcels and Near Parcels, but not for Delivery Parcels, Home Delivery parcels or Express Parcels.

Handle with Care

If the parcel contains fragile items, it is advisable to label it as a parcel to be handled with care. A consignment to be handled with care must be duly packaged as required by contents and provided with Matkahuolto’s ‘Handle with Care’ stickers. Read the packaging instructions.
The ‘Handle with Care’ designation is available for Bus Parcels, Express Parcels, Delivery Parcels, and Near Parcels.

Dangerous Goods (ADR)

Contents classified as dangerous goods can be transported subject to certain conditions and limitations.

A consignment to be handled with care must be duly packaged as required by contents and provided with appropriate ADR stickers. Read the packaging instructions.
The ADR service is available for Bus Parcels, Express Parcels, Delivery Parcels, and Near Parcels.

Large Items

The Large surcharge will apply if the size of the parcel exceeds 60 cm x 60 cm x 120 cm.

Heavy Items

A Heavy surcharge of EUR 7.90 per consignment will apply to parcels weighing more than 35 kg. The surcharge will be determined according to actual weight.

Multi-Parcel

A surcharge of EUR 2.00 per parcel will apply to consignments consisting of several parcels.

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