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Additional services for contract customers

Cash on Delivery

Parcels can be sent Cash on Delivery (COD) by bus just like parcels by post. The Cash on Delivery service is available only for Bus Parcels and maximum amount is 2500 eur. A parcel designated as COD will only be handed over to the consignee (recipient) after payment of the amount of COD indicated by the consignor (sender) in the address label. The COD amount is paid to the consignor’s bank account once the consignee has collected the parcel. The payment time is four banking days as of the date when the parcel was handed over to the consignee. If the payee’s bank is other than Nordea, the payment will be in the account on the fifth banking day.

Handing over to the consignee in person

This service means that the item is only handed over to the person to whom it is addressed and it is available only for Bus Parcels. It cannot be claimed on behalf of the recipient using a written authorisation. When the item is handed over at the pick-up point, an official photo ID is required to verify that the recipient is of age. Consignments to be to be handed over in person are not handed over to people who are under the influence of alcohol or other substances.  

This additional service (Handing over to the consignee in person) must always be selected for items containing firearms, related materials and supplies or firearm spare parts. This additional service can also be used for other items when the sender wishes to ensure that the item is only released to a named recipient. 

Handle with Care

If the parcel contains fragile items, it is advisable to label it as a parcel to be handled with care. A consignment to be handled with care must be duly packaged as required by contents and provided with Matkahuolto’s ‘Handle with Care’ stickers. Read the packaging instructions.

Handle with Care service is available for Pick-up Parcel, Bus Parcel, Business Parcel, Home Parcel, Express Parcel and Return Parcel.

Dangerous Goods (ADR)

Contents classified as dangerous goods can be transported subject to certain conditions and limitations. A consignment with dangerous goods must be duly packaged as required by contents and provided with appropriate ADR stickers. Read the packaging instructions.

The ADR service is available for Bus Parcel, Business Parcel, Home Parcel, Express Parcel and Return Parcel.

Extended storage time

The standard storage time for parcels is 7 days, after which unclaimed parcels will be returned to the sender. With this service the storage time is extended by 7 days. Surcharge will only be applied if the consignee does not pick up the parcels during standard storage time. The service is available for Pick-up Parcel, Bus Parcel and Express Parcel. It is also available for Home Parcels and Business Parcels but these are delivered to the recipient by default.

Call to consignee

Delivery time is agreed with consignee by phone if consignee has not chosen delivery time slot from electronic query on third day after sending. Additional service is charged only for successful calls.

Multi-parcel

A surcharge will apply to consignments consisting of several parcels. A single consignment can contain up to 5 parcels.

Multi-parcel shipments are available for Pick-up Parcel, Bus Parcel, Business Parcel, Home Parcel, Express Parcel and Return Parcel.

Large items

The Large surcharge will apply if the size of the parcel exceeds 60 cm x 60 cm x 100 cm.

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