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Extra services for contract customers

Extra services for contract customers

Cash-on-Delivery

Parcels can be sent cash-on-delivery (COD) by bus just like parcels by post. A parcel designated as COD will only be handed over to the consignee (recipient) after payment of the amount of COD indicated by the consignor (sender) in the address card. The COD amount is paid to the consignor’s bank account once the consignee has collected the parcel. The payment time is four banking days as of the date when the parcel was handed over to the consignee. If the payee’s bank is other than Nordea, the payment will be in the account on the fifth banking day.

The Cash-on-Delivery service is available for Bus Parcels and Near Parcels, but not for Delivery Parcels, Home Delivery parcels or Express Parcels.

Handle with Care

If the parcel contains fragile items, it is advisable to label it as a parcel to be handled with care. A consignment to be handled with care must be duly packaged as required by contents and provided with Matkahuolto’s ‘Handle with Care’ stickers. Read the packaging instructions.
The ‘Handle with Care’ designation is available for Bus Parcels, Express Parcels and Delivery Parcels but not for Near Parcels.

Dangerous Goods (ADR)

Contents classified as dangerous goods can be transported subject to certain conditions and limitations.

A consignment to be handled with care must be duly packaged as required by contents and provided with appropriate ADR stickers. Read the packaging instructions.
The ADR service is available for Bus Parcels, Express Parcels and Delivery Parcels but not for Near Parcels.

Supplementary Insurance Coverage

We recommend supplementary insurance coverage for valuable consignments.

The insurance is in force in Finland from the moment when the parcel is received for delivery up until the moment when it is handed over to the consignee. The insurance also covers the cost of the immediate return of the parcel in the event it cannot, for one reason or another, be delivered to the consignee.

The basis for compensation under the supplementary insurance coverage is the value of the goods as shown on the invoice plus transport charges or the fair value of the goods plus transport charges. The maximum compensation is EUR 1,700 per consignment. No deductible applies with supplementary insurance coverage. Any payment of compensation is subject to the condition that the amount of loss and damage can be verified. Any externally visible damage must be reported in writing before acknowledging the receipt of the consignment. Hidden damage must be reported in writing within seven (7) days of the date when the consignment was handed over. The beneficiary must file a claim for damages with Matkahuolto in writing within one month of the occurrence.

Supplementary coverage is not available for cash, securities, precious metals, jewellery made of precious metals, pearls, jewels, works of art, or living animals. The supplementary insurance coverage does not cover any loss of or damage to the insured goods caused by delay.
A consignment with supplementary insurance coverage must be duly packaged as required by contents. Read the packaging instructions.

Damage sustained by dispatches with supplementary insurance coverage is compensated under the LähiTapiola Cargo Insurance (see General Conditions of Insurance T03, Full Coverage). More detailed exclusions are specified in the LähiTapiola Cargo Insurance, Terms and Conditions T03, under section 3 Exclusions.

Supplementary insurance coverage is available for Near Parcels, Bus Parcels, Express Parcels and Delivery Parcels. However, only consignments containing one parcel are insurable under this policy.

Lisäturvavakuutuksen tuoteseloste

Large Items

The Large surcharge will apply if the size of the parcel exceeds 60 cm x 60 cm x 120 cm.

Heavy Items

A Heavy surcharge of EUR 7.90 per consignment will apply to parcels weighing more than 35 kg. The surcharge will be determined according to actual weight.

Multi-Parcel

A surcharge of EUR 2.00 per parcel will apply to consignments consisting of several parcels.

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