Additional services for contract customers

Handle with Care

If the parcel contains fragile items, it is advisable to label it as a parcel to be handled with care. A consignment to be handled with care must be duly packaged as required by contents and provided with Matkahuolto’s ‘Handle with Care’ stickers. Read the packaging instructions.

Handle with Care service is available for Pick-up Parcel, Business Parcel, Home Parcel and Return Parcel.

Handing over personally

The item is only handed over to the person to whom it is addressed. It cannot be claimed on behalf of the recipient using a written authorisation. When the item is handed over, an official photo ID is required to verify that the recipient is of age. Consignments to be to be handed over in person are not handed over to people who are under the influence of alcohol or other substances.

Handing over personally additional service must always be selected for items containing alcohol, firearms, related materials and supplies or firearm spare parts. This additional service can also be used for other items when the sender wishes to ensure that the item is only released to a named recipient.

Handing over personally service is available for Business Parcel and Home Parcel.

Delivery without Acknowledgement

The item is left near the recipient’s door without the recipient’s acknowledgement. Consignments left without acknowledgement will be photographed. Matkahuolto is not liable for loss, reduction or damage to the consignment after delivery.

Delivery without Acknowledgement service is available for Business Parcel. The recipient can choose a delivery without acknowledgement for Home Parcel when choosing the delivery time slot.

Dangerous Goods (ADR)

Contents classified as dangerous goods can be transported subject to certain conditions and limitations. A consignment with dangerous goods must be duly packaged as required by contents and provided with appropriate ADR stickers. Read the packaging instructions.

The ADR service is available for Business Parcel and Home Parcel.

Limited Quantity of Dangerous Goods (LQ)

When shipped in limited quantities (LQ), dangerous goods are packed in smaller packages. A consignment with dangerous goods must be duly packaged as required by contents and provided with appropriate LQ stickers. Read the packaging instructions.

The LQ service is available for Pick-up Parcel, Business Parcel, Home Parcel, Express Parcel and Return Parcel.

Extended storage time

The standard storage time for parcels is 7 days, after which unclaimed parcels will be returned to the sender. With this service the storage time is extended by 7 days. Surcharge will only be applied if the consignee does not pick up the parcels during standard storage time. The service is available for Pick-up Parcel and Express Parcel. It is also available for Home Parcels and Business Parcels but these are delivered to the recipient by default.

Call to consignee

Delivery time is agreed with consignee by phone if consignee has not chosen delivery time slot from electronic query on third day after sending. Additional service is charged only for successful calls.

Call to consignee service is available for Home Parcel.

Multi-parcel

A surcharge will apply to consignments consisting of several parcels. A single consignment can contain up to 5 parcels.

Multi-parcel shipments are available for Pick-up Parcel, Business Parcel, Home Parcel, Express Parcel and Return Parcel.

Large items

The Large surcharge will apply if the size of the parcel exceeds 60 cm x 60 cm x 100 cm or weight exceeds 30 kg.