Services for online stores

Transport service is an important part of the customer relationship. The quick and successful delivery and easy return of the product to the customer’s desired service point or door brings added value to the customer. By providing a suitable delivery service, you can ensure the success of your customer’s order. We will help your online store to improve the customer experience with Matkahuolto’s comprehensive transport services.

Paketit Business Portal

Paketit Business Portal serves as a modern channel for business customers, allowing them not only to create consignments and pick-up orders, but also to contact the Customer Service directly as well as view and manage their own company-specific information.

Read more about Paketit Business Portal

Delivery methods of an online store

Quick, reliable and clearly presented deliveries are an important part of a customer’s experience with an online store. We have built our service to meet these expectations.

Choose the best delivery method for your online store

We also deliver parcels abroad.

Read more about an online store’s overseas deliveries

You can easily send your business’s parcels even without a contract. Buy the parcel consignment online and take your parcel to any one of the over 2,200 Matkahuolto service points during the next seven days.

Sending without a contract

You can either bring your parcel to Matkahuolto’s service point or parcel locker, or agree on collection by Makahuolto directly from your warehouse as agreed.

A network of over 2,200 service points and delivery straight to the door

We deliver e-commerce parcels quickly and reliably to over 2,200 Matkahuolto parcel lockers and parcel points and to the recipient’s door all over Finland. The service point network includes Matkahuolto terminals, parcel points in places such as most K-stores, R-Kiosks and many other businesses, as well as parcel lockers (Lehtipiste and SmartMile). You can always find a parcel point or parcel locker close to you and your customer.

View the service point network

Services to registered customers

Matkahuolto develops the consumer experience and makes it easier for registered users to use its services. More information. Our services are constantly being developed. Encourage your customers to register with Matkahuolto here!

Make sure your customers find Matkahuolto delivery methods in your online store

Make sure your e-commerce customers can easily find the most suitable delivery method and service point for themselves among the delivery options of your online store. We have prepared instructions on how to present different Matkahuolto delivery methods in your online store.

A guide to presenting delivery methods to consumers in an online store

Customer returns

Purchase decisions in an online store are affected by how easy it is to return a purchased product. Ensure customer satisfaction by communicating how your customer can return their purchases.

Pack a pre-printed return label with the consignment. Alternatively, you can offer your customer an effortless return with either an activation code or a return ID.

A return with an activation code can be done at any Matkahuolto service point and parcel locker.

A return with a return ID can be done at any service point except for parcel lockers.

Learn more about returns

Integration

Parcel Services have been integrated with most online store applications. Integration allows your customer to choose, upon ordering, the service point from which to collect their parcel. You can also create and print address labels straight from the online store application.

Learn more

Interfaces

All online store applications can be linked to Matkahuolto’s data system via an XML interface.

Learn more