Accessibility of Matkahuolto’s digital services
You can find the accessibility statements for Matkahuolto’s digital services on this page.
Accessibility means that digital services and communications are usable and understandable for everyone. We want to ensure that as many people as possible can use our website and other digital services smoothly and equally — including with assistive technologies such as screen readers or keyboard navigation.
The design of our online services takes into account the requirements of the Accessibility Directive and the principles of the WCAG (Web Content Accessibility Guidelines). Our goal is to meet at least the WCAG 2.1 level AA requirements in all of our core digital services.
We are continuously working to improve the accessibility of our services. Accessibility requirements are always considered when planning new services and developing existing ones.
Accessibility statements
Journey Planner
The Matkahuolto Journey Planner service is operated by Digitransit. You can read the service’s accessibility statement here.
Chat (LeadDesk Widget)
Mauno Chat service by Matkahuolto is provided by LeadDesk Widget. You can read the service’s accessibility statement here.
Did you notice an accessibility issue in our service?
Please let us know if you encounter any accessibility shortcomings – we will do our best to fix them.
If you experience problems related to accessibility in our services, please give us feedback using the form below. We will respond to your feedback within 14 days.
If you are not satisfied with the response you receive, or do not receive a response within two weeks, you can file a complaint with the Finnish Transport and Communications Agency Traficom, which acts as the supervisory authority.
Traficom’s website provides detailed instructions on how to submit a complaint and how the matter will be handled.
Supervisory authority contact information:
Finnish Transport and Communications Agency Traficom, Unit for Monitoring Digital Accessibility
saavutettavuus@traficom.fi
Phone: +358 29 534 5000