Accessibility statement: Matkahuolto website

This accessibility statement describes how the Matkahuolto website, matkahuolto.fi, complies with the Act on the Provision of Digital Services and outlines the accessibility shortcomings of the service. The service was published on 12 November 2019. This statement was prepared on 4 February 2025 and updated on 17th December 2025.

The observations in this accessibility statement are based on a joint evaluation by Matkahuolto and the accessibility expert of the website’s technical supplier. The accessibility of the site was assessed by an expert in December 2023. Identified issues were addressed in 2024 and 2025. We aim to further improve the accessibility of our service.

How accessible is the service?

This website partially meets the accessibility requirements at levels A and AA, as defined in the Web Content Accessibility Guidelines (WCAG) 2.1. The service contains some accessibility deficiencies, which are described in more detail below.

Detailed information on technical accessibility

The website is not yet fully accessible in all respects.

Content or functionalities that are not yet accessible

Content

• When a user interface component has a label containing text or an image of text, the name of the component should include the visually presented text.

  • On the Additional Services page, the textual label does not match the button text. (WCAG 2.5.3)

• Non-text content presented to the user should have a text alternative that serves the equivalent purpose.

  • On the Additional Services page, the textual label is inconsistent with the button label. (WCAG 1.1.1)

• Color should not be used as the only visual means of conveying information.

  • The privacy policy link does not stand out clearly from the surrounding text. (WCAG 1.4.1)

Perceivability and adaptability

• The contrast between text and background is insufficient in some places.

  • Button labels (“Search timetables”, “Send a parcel”), headings, and ticket prices on the selected route. (WCAG 1.4.3)

• Content presented on hover or focus is missing.

  • The parcel purchase page lacks a textual explanation. (WCAG 1.4.13)

Use with a screen reader or external keyboard

Use with a screen reader

• Information, structure, and relationships should be conveyed programmatically.

  • After using the “Skip to content” feature, the screen reader incorrectly identifies an empty group, but navigation remains possible. (WCAG 1.3.1)

  • The screen reader misreads the “Log in” link and menu headings for logged-in users. (WCAG 1.3.1)

• Elements are misread or components are not recognized.

  • “Banner” is unnecessarily announced in the mobile version near the “Log in” section. (WCAG 1.3.1)

  • Buttons are not programmatically recognized or are missing labels. (WCAG 4.1.2)

Use with an external keyboard

• All functionality should be operable via a keyboard interface without timing-dependent keystrokes.

  • The “Skip to content” function skips the service point search on the confirmation page. (WCAG 2.1.1)

• The name and role of user interface components are not always programmatically determinable.

  • The “When do we deliver” page lacks a toggle switch. (WCAG 4.1.2)