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Instructions and terms of use for passenger services

Instructions and terms of use for passenger services

Terms of Use and Conditions of Carriage for tickets purchased online and through the Matkahuolto mobile app as well as tickets purchased from service outlets.

The terms and conditions for seasonal and series tickets loaded on travel cards vary by ticket product. For instructions and terms of use, see the page of the ticket product concerned.

Passenger rights in the event of cancellation or delay of a trip, or in the event of an accident.

Special rights of disabled persons and persons with reduced mobility .

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