Receive a parcel - pick up with a pick-up code
As a rule, parcels are delivered to Matkahuolto parcel lockers and parcel points within 1-2 working days, in larger cities also on Saturdays.
You’ll need a pick-up code to collect your parcel, whether at a parcel locker or a parcel point. You will receive the pick-up code via arrival notification. Some outdoor parcel lockers only work with the Matkahuolto Paketit app and Bluetooth connection.
If you’re unable to pick up the parcel yourself, you can share the pickup code with someone else, who can collect the parcel on your behalf using the code. As a registered customer, you can also find the pickup code on Matkahuolto’s website under your incoming parcels, and if needed, you can order home delivery for a parcel located at a service point.
When you use the Matkahuolto Paketit app, you'll receive a push notification on your phone as soon as your parcel is ready for pickup. We’ll also send you a text message or WhatsApp message later, but the fastest way to stay updated is through the app – where you can also track your parcel in real time.
How to pick up a parcel from an app-based outdoor locker:
When you're at the outdoor parcel locker indicated in the arrival notification, open the Matkahuolto Paketit app and tap "Open locker".
Allow the use of Bluetooth and precise location sharing.
Follow the app instructions and pick up your parcel once the locker opens.
Finally, close the locker.
If you're unable to retrieve your parcel from the outdoor locker, please first check your phone settings to ensure Bluetooth and precise location sharing are enabled. If the issue persists, contact our customer service (tel. 020 33 6161, Mon–Fri 8–10 and 14–16, call charges per local/mobile network rate).
Home delivery
Home delivery is available throughout Finland on weekdays between 8 a.m. and 6 p.m. When we receive your parcel for delivery, we’ll notify you in the Paketit app, via WhatsApp or by email. You’ll also receive an estimated delivery date and, if needed, you can change the delivery date. On the delivery day, we’ll send you a more precise estimated arrival time, and you can track your parcel in the Paketit app or online.
You don’t need to be home when your parcel arrives. If you’re not at home, we’ll leave the parcel in a safe place for you. If you’d prefer to receive the parcel at your door, you can choose the paid Contact Delivery additional service.
The sender may have purchased the Contact Delivery additional service, in which case you or someone else must be present to receive the parcel. In this case, the parcel will not be left at the door.
If needed, you can also redirect the parcel to a pickup point.
Order your XXS parcel directly to your mailbox
For the XXS parcel, you can buy the Mailbox Delivery extra service anywhere in Finland. XXS parcels are delivered to the recipient’s mailbox within 2-4 business days. Upon delivery, you will receive a delivery confirmation in the Paketit app.
You can provide your door code in the settings of the Matkahuolto Paketit app or ask the sender to add it to the parcel details at the time of dispatch. The driver will also try to reach you by phone if a locked door prevents them from delivering your parcel.
If we are unable to deliver the parcel to your mailbox, the parcel will be delivered to a Matkahuolto parcel point. You will be notified by text message or email when the parcel is available for pick up.
All our services that make receiving a parcel easier – at your fingertips
Buy more storage time for your parcel
You can purchase additional storage time for your parcel in the Paketit app, or as a registered customer also on the website. Storage time cannot be extended for parcels whose sender has blocked the option to extend the storage period. You can purchase additional storage time for up to 16 days.
Redirect your parcel to another pick-up point
As a Paketit app user, you can access the following additional services:
- You can change the pick-up point of an incoming parcel when you receive the first arrival notification.
- You can redirect a parcel that has arrived at a staffed pick-up point to another location for an additional fee.
- You can redirect a home delivery parcel to a pick-up point of your choice.
As a registered customer, you can also order a redirection on our website.
Did the recipient not pick up your parcel?
If the recipient did not pick up your parcel, we will charge the return cost from the sender in accordance with our product terms. You will be notified about the return in the Paketit app or via SMS, at which point you can choose how the returned parcel should be handled.
If you do not wish to receive the returned parcel, you can authorize Matkahuolto to recycle the contents appropriately.