Accessibility statement: Trips and Tickets app

This accessibility statement explains how the Trips and Tickets app complies with the Act on the Provision of Digital Services, and outlines the current accessibility shortcomings. The service was published on 1 March 2020.
This statement was prepared on 30 April 2025 and updated on 15th October 2025. The service's accessibility is continuously being improved. The observations in this accessibility statement are based on an evaluation conducted by a third party to assess whether the app meets the requirements set by law.

How accessible is the service?

This mobile application partially meets the accessibility criteria required by law at levels A and AA (WCAG 2.1 and 2.2). There are some accessibility shortcomings that are described in more detail below.

• Some links are presented as web addresses. (WCAG 2.4.4)

Visibility and adaptability

• The service contains some poorly distinguishable texts. (WCAG 1.4.3)

• The 'Search trips and tickets' button is difficult to identify as a button. (WCAG 3.2.4)

• The application cannot be used on a horizontal screen. (WCAG 1.3.4)

• Pages cannot be found in multiple ways. (WCAG 2.4.5)

• The purchased ticket is accompanied by an animation that cannot be stopped or paused. (WCAG 2.2.2)

Usage with screen readers

• Suggestions related to input fields are not automatically read aloud by the screen reader. (WCAG 4.1.3)

• Sometimes the text read by the screen reader is hidden under cookie text or the top banner. (WCAG 1.3.2)

Usage with an external keyboard

• Not all functions can be used with an external keyboard. (WCAG 2.1.1)

• The focus and the focusable element sometimes remain behind other content. (WCAG 2.4.11)

• In a few places, the focus order is illogical. (WCAG 2.4.3)