A year full of achievements
The year 2025 has been significant for Digital Transport Services in many ways. We have made progress in our responsibility work, strengthened our reputation, and developed our services for the benefit of both customers and transport operators. Here are four examples of how we have succeeded together this year:
Our key achievements in 2025
Gold in responsibility
We achieved Gold Level in the EcoVadis assessment ahead of schedule, exceeding our 2027 target and joining the top 5 percent of all companies assessed by EcoVadis worldwide. EcoVadis is one of the world’s best-known sustainability rating platforms.
Reputation continues to strengthen
Our reputation continued to strengthen in the Trust&Reputation study conducted by Reputation&Trust Analytics (formerly T-Media). We received the highest ratings among all industry peers, and our reputation reached its best level in the history of the measurement.
A respected ticketing service
Matkahuolto’s online ticket purchasing experience continues to receive excellent ratings from users. More than 1.7 million tickets are purchased through the service each year, and user satisfaction exceeds 4 out of 5. The Trips and Tickets app, developed based on customer feedback, has earned a four-star rating in both Google Play and the App Store.
A reliable partner for transport operators
More than 150 transport operators across Finland already trust our Digital Travel Services. In our annual satisfaction survey, we achieved a score of 4.1 out of 5, with results improving year after year. The high satisfaction is driven by our extensive range of services, smooth cooperation, and the fact that we are genuinely present in the everyday life of transport operators.
This is a result to be proud of, but our journey continues forward
We continuously develop our Digital Travel Services together with transport operators and passengers. Our goal is to make travelling even smoother, more sustainable, and easier for everyone involved.
The most popular travel destination of summer 2025 was a mystery!
We offered the chance to hop on a bus – and leave the destination a surprise. Behind the mystery were 10 unexpected city, village, forest, and beach destinations, all reachable by bus. The Mystery Trips were a huge success, and the tickets sold out in no time.