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Conditions of carriage and instructions for contract customers

Matkahuolto carries parcels in accordance with the Road Transport Agreement Act, General Conditions of Carriage and Product Terms specifying the legal responsibilities and obligations of the consignor, carrier and consignee.

General Conditions of Carriage for Contract Customers in Domestic Transport from September 4th 2023

Product Terms for Contract Customers in Domestic Transport from March 1st 2024

See also Matkahuolto’s Conditions of Carriage for International Deliveries.

Matkahuolto’s liability for any loss or damage is governed by the provisions of the Finnish Road Transport Agreements Act and the General Conditions of Carriage for Goods applied by Matkahuolto. Report damage in transit.

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Instructions

Matkahuolto transports goods classified as dangerous in limited quantities in accordance with separate instructions. The carriage of dangerous goods requires a separate agreement with Matkahuolto and the use of the ADR or LQ extra service by the contract customer.

See terms and instructions for dispatching dangerous goods.

See also instructions for dispatching batteries.

Special terms apply to the transport of live and dead animals.

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Corporate customers

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