Matkahuolto brings you Christmas
We have made careful preparations for the year end to ensure that all parcels are delivered to addressees on time even during the busiest season.
Last dates for sending Christmas parcels
When you send your parcels on the following dates at the latest, we will deliver them to pick-up points or the addressee’s door by Christmas.
Domestics Parcels, Tuesday 21 December
Express Parcels, depending on the place of dispatch and destination, Wednesday 22 December or Thursday 23 December.
International Parcels to the Nordic countries and the Baltics, Thursday 16 December
International Parcels to the rest of Europe, 9 December
Extended opening hours
Most of our more than 2000 service points, such as parcel lockers, K-markets and R Kiosks, are open seven days a week throughout the year, including Christmas. Matkahuolto terminals will be open with extended opening hours from 4 to 18 December,
until 20.00 on weekdays
10.00-16.00 on Saturdays, except for the logistics terminals of Helsinki Kamppi, Tampere, Turku and Vantaa Manttaalitie, which are open on Saturdays 10.00-18.00
8.00-12.00 on Christmas Eve.
Check the addresses and opening hours of the service points in the service point search on our website.
We deliver parcels seven days a week
Most of our more than 2000 parcel pick-up points, such as parcel lockers, K-markets and R Kiosks, are open seven days a week throughout the year, including Christmas. Matkahuolto terminal will be open with extended opening hours from 4 to 18 December, until 20.00 on weekdays and 10.00-16.00 on Saturdays, except for the logistics terminals of Helsinki Kamppi, Tampere, Turku and Vantaa Manttaalitie, which are open on Saturdays 10.00-18.00. On Christmas Eve, Matkahuolto terminals will be open 8.00-12.00.
During the busiest season from late November to Christmas, we distribute parcels to pick-up points on all days of the week, including Sundays. Thanks to the seven-day delivery service, addressees will receive their parcels quickly, even during the busy season.
On Saturdays, we deliver parcels for pickup to 1200 service points in more than 60 locations throughout Finland. On Sundays, we delivery parcels in the Helsinki metropolitan area. Home deliveries are also made in the evenings and on weekends in major cities.
Extended opening hours of the Customer Service Centre
Our Customer Service Centre will be open with extended hours from 27 November 2021 to 24 December 2021.
On Christmas Eve 24 December, 0600 11300, social media, chat and network number will be open 8.00-12.00
Customer service channels for parcel services
0600 11300 Parcel services for consumers, Mon-Fri 8.00-21.00, Saturdays 9.00-17.00, Sundays 9.00-17.00
020 33 6161 Complaints about parcel services and parcel purchase support on weekdays 8.00-17.00
0800 144 144 Network support (internal only) Mon-Fri 8.00-18.00, Saturdays 10.00-16.00, Sundays 12.00-16.00
Chat channel for the Parcels app, 8.00-18.00, Saturdays 10.00-16.00
Customer service channels for passenger services
0200 4000 Timetables and tickets 24/7
Social media channels
Facebook, Instagram and Twitter on weekdays 8.00-16.00