Claim damages form for consumers

To ensure smooth processing of the claim, we ask you to review the instructions below, carefully complete the compensation claim form, and attach the requested documents to verify the value and damage of the damaged goods.

Follow these steps:

Complete the compensation claim form carefully.
Attach proof of the purchase price paid for the damaged or lost goods. The proof can be, for example, a screenshot of a bank transfer or another payment transaction.
Weigh the damaged goods without packaging materials or specify the weight of the lost goods or their parts in the compensation claim.
Photograph the damaged goods and all packaging materials:

photograph the outer packaging completely, including any possible damages
photograph the damages on the item and the damaged product as a whole
take a picture of the opened contents, ensuring the goods and the protective materials inside the shipment are visible
photograph the packaging from the inside without its contents so the interior of the box is fully visible

You can attach files of up to 5 MB to the compensation claim. If the attachments exceed the maximum size, you can also send them via email to kuljetusvahingot(at)matkahuolto.fi. Always include the shipment tracking number in the message. Submitting the compensation claim is not possible if the information is incomplete or the file size limit is exceeded.

Damage sustained *

Consignment number *

Dispatch date and dispatching terminal *

Receiving date and destination *

Sender *

Recipient *

Damaged goods *

Weight of damaged goods *

Damage observed *

Complaint filed

When (date)

Was the damage already noted by Matkahuolto? *

Where are the goods now? *

Description of the damage and its nature *

Value of missing goods, EUR *

The goods were *

Description of the packaging, padding and protective materials of the consignment *

Damages claimed by *

Name of claimant *

Address of claimant *

Phone number of claiment *

If the claimant is a company, include business identity code and name of the contact person.

IBAN bank account no.

If the consignment was insured, what is the name of the insurance company?

I hereby confirm that all the information provided by me is true and correct and that no claim for compensation has been filed with any other party.

Enclosures (5 MB max. For larger files, please send documents via email to claims@matkahuolto.fi. Remember to include the tracking number.)

Click to open file selection or drag and drop files here