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Filling rate of pick-up points and redirection of parcels

Our goal is to provide the recipient with as good a customer experience as possible. The satisfaction of e-commerce customers is significantly reduced if the parcel they order is redirected to a pick-up point other than the one they have chosen. However, this can sometimes happen, as especially the most popular parcel lockers can be full at times. Therefore, we constantly monitor redirections and publish the data on our website on a monthly basis.

Share of parcels redirected in 2024

The table below shows the numbers of redirected parcels in 2024:



Service points

Parcel locker


The share of parcels redirected in 2023 was 12.2%.

In the Matkahuolto service network, the average distance between the original pick-up point and the backup pick-up point is 1.14 km across Finland, but this varies by pick-up point and region. In Helsinki, for example, the average distance to the backup pick-up point is 0.85 km and in Turku 0.92 km from the original pick-up point.

We constantly monitor redirections to backup pick-up points and make changes where necessary and possible to ensure that the backup pick-up point is as close as possible to the original point chosen by the recipient.

Busiest parcel lockers and those with the most space

The need for redirection varies greatly from one pick-up point to another. See the table below for the latest data on the busiest parcel lockers:

Busiest parcel lockers

LocalityParcel locker%Distance to backup pick-up point
TampereParcel locker K-Market Amuri93.9%0.0 km
SuonenjokiParcel locker S-Market Suonenjoki92.4%1.3 km
HelsinkiParcel locker S-Market Ruoholahti92.3%1.0 km
OulainenParcel locker Sale Oulainen88.7%0.2 km
HyvinkääParcel locker K-Supermarket Vieremä85.9%0.8 km
KajaaniParcel locker S-Market Kajaani Lohtaja85.5%0.4 km
HelsinkiParcel locker Alepa Kuparitalo85.4%0.5 km
VantaaParcel locker K-Market Ylästö85.2%0.0 km
HelsinkiParcel locker Alepa Kannelmäki83.2%0.7 km
KuopioParcel locker K-Market Pirtti81.8%0.0 km

On the other hand, the following parcel lockers, according to our latest data, have plenty of space:

Parcel lockers with most space

LocalityParcel locker
KaarinaParcel locker Rusta Kaarina
TampereParcel locker K-Citymarket Lielahti
EspooOutdoor locker 24/7 Magneettikatu 8
TammisaariParcel locker Liikekeskus Kungsen
LempääläParcel locker Kauppakeskus Ideapark
RiihimäkiOutdoor locker 24/7 Pesispolku 1
KannusParcel locker K-Market Herkku Kannus
TampereParcel locker Lidl Lakalaiva
MerikarviaParcel locker S-Market Merikarvia
VantaaParcel locker Neste Keimola Länsi

A network of over 2,300 service points

Matkahuolto’s service network currently includes almost 2,300 service points. The filling of the pick-up points is monitored daily, their capacity is increased where possible, and new pick-up points are opened every week in response to increased demand. Our network is growing rapidly, especially in terms of parcel lockers but also in terms of other pick-up points.

Matkahuolto’s network is the most comprehensive network of pick-up points offering personalised service in Finland. 83% of people in this country live within 3 km and 60% within less than 1 km of the nearest pick-up point.

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