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Online ticket problem form
Names of passengers or custom ID on the ticket *
Email *
Date of purchase *
Route for which online ticket was purchased *
Date of departure *
Time of departure where you are departing from *
I paid by *
MobilePay
Online banking
MasterCard
Visa
If you paid by online banking, name the bank whose services you used
Reference number for payment by online banking or MobilePay *
Charged amount *
My account number for refund
Additional information / description of problem
Enclosures (6 MB max. For larger files, please send documents via email to claims@matkahuolto.fi. Remember to include the tracking number.)
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