How to send a parcel
Are you sending a parcel within Finland or abroad? On this page, you’ll find detailed instructions on how to buy, pack and send a parcel from a parcel locker, an outdoor parcel locker or a service point with personal service.
1. Buy a parcel in the Paketit app or online
2. Pack your parcel carefully and remember the activation code
A carefully packed parcel is more likely to arrive safely. The sender is responsible for packing the shipment so that it can withstand handling during transport and does not cause injury to people or damage to other parcels.
Remember to write the activation code on the parcel as well.
3. Find the nearest parcel locker or service point
You can easily find the nearest parcel locker or service point using our service point search. If needed, you can filter the results to show, for example, only parcel lockers or only accessible locations.
4. Take the parcel to your chosen parcel locker or service point
You can also use service points with personal service
You can also take your parcel to a service point with personal service. If you use the Paketit app, you can speed up your visit by showing the barcode in the app.
5. All done! Your parcel is on its way
Your parcel is now on its way to the recipient. You can easily track your parcel in the Paketit app or online.
Want to make changes to the details of an outgoing parcel?
You can change the details of an outgoing parcel until you have dropped it off at a parcel locker or service point. You can change the recipient’s name and/or contact details until the parcel is transferred for transport to the pick-up point. You can edit the parcel details in the Matkahuolto Paketit app or by logging in to our website.
If you want to change the parcel details at a later stage of transport, please contact customer service.
Frequently asked questions
Customer support for parcel issues
Better parcel deals with valuable points