Are you sending a parcel within Finland or abroad? On this page, you’ll find detailed instructions on how to buy, pack and send a parcel from a parcel locker, an outdoor parcel locker or a service point with personal service.
1. Buy a parcel in the Paketit app or online
Buy a parcel in the Paketit app
- Open the Matkahuolto Paketit app on your phone. If you don’t have the app yet, you can download it here.
- Go to the Send a parcel tab in the bottom navigation bar.
- Follow the instructions in the app to select a suitable shipment, parcel size and additional services, and enter the required information.
Buy a parcel online
- Go to the parcel webshop.
- Follow the instructions in the webshop to select a suitable shipment, parcel size and additional services, and enter the required information.
2. Pack your parcel carefully and remember the activation code
A carefully packed parcel is more likely to arrive safely. The sender is responsible for packing the shipment so that it can withstand handling during transport and does not cause injury to people or damage to other parcels.
Remember to write the activation code on the parcel as well.
3. Find the nearest parcel locker or service point
You can easily find the nearest parcel locker or service point using our service point search. If needed, you can filter the results to show, for example, only parcel lockers or only accessible locations.
4. Take the parcel to your chosen parcel locker or service point
1. Start here
Select Start here on the parcel locker screen and proceed to send your parcel.
2. Send the parcel
Next, tap Send and
– scan the barcode in the Paketit app, or
– enter the activation code, or
– scan the barcode on the printed address label.
3. Place the parcel in the locker
Select the size of the locker to be opened and place the parcel in the locker. Remember to close the locker when you are finished.
1. Start here
When you are at the outdoor parcel locker and ready to send your parcel, enter the parcel’s activation code and press OK on the keypad.
2. Open the locker
Once you have entered the activation code and pressed OK, the size M locker will open.
3. Finally, close the locker
Place the parcel in the locker and remember to close the locker when you’re done.
Need help? You can find more information and instructions on using outdoor parcel lockers via the link below.
1. Reserve a locker
När du har köpt frakten för paketet kan du boka ett fack i appen Paketit genom att trycka på knappen ”Hitta närmaste serviceställe eller paketautomat”. Välj önskad paketautomat och tryck på knappen ”Boka ett fack”.
2. Confirm the reservation
Select a suitable locker size and tap the “Confirm reservation” button. You have 12 hours to place the parcel in the locker you reserved.
3. Open the locker
When you are at the outdoor parcel locker and ready to send your parcel, go to the outgoing parcel details in the Paketit app. Open the locker by tapping the “Open locker” button in the app.
4. Place the parcel in the locker and close the door
Aseta paketti lokeroon ja muista lopuksi sulkea lokero.
Tarvitsetko apua? Lisätietoja ja -ohjeita ulkoautomaattien käyttöön löydät alla olevasta linkistä.
You can also use service points with personal service
You can also take your parcel to a service point with personal service. If you use the Paketit app, you can speed up your visit by showing the barcode in the app.
5. All done! Your parcel is on its way
Your parcel is now on its way to the recipient. You can easily track your parcel in the Paketit app or online.
Want to make changes to the details of an outgoing parcel?
You can change the details of an outgoing parcel until you have dropped it off at a parcel locker or service point. You can change the recipient’s name and/or contact details until the parcel is transferred for transport to the pick-up point. You can edit the parcel details in the Matkahuolto Paketit app or by logging in to our website.
If you want to change the parcel details at a later stage of transport, please contact customer service.
Frequently asked questions
Still have questions? Check out our frequently asked questions about sending parcels.
Customer support for parcel issues
If you couldn’t find an answer to your question in the parcel tracking information or frequently asked questions, please contact our customer service.
Better parcel deals with valuable points
As a Matkahuolto Paketit app user, you earn valuable points every time you pick up or send a parcel with Matkahuolto.
