Our development work
In recent years, we have strongly developed our digital services such as apps. We want to offer our customers convenient and comprehensive digital services, from planning to booking, paying and tracking trips and deliveries.
In the future, the public transport and logistics sector will evolve significantly as the range of personalised and data-driven services increases. Artificial intelligence and machine learning are changing the sector. We respond to this challenge by actively developing our services in the best interests of our customers and by listening to them.
In recent years, we have developed the travel chains of our passenger customers, as well as our demand responsive transport services. In 2020, we launched the Routes and Tickets mobile app to facilitate the planning and managing of trips. The app covers more than 95% of all regular scheduled services in Finland. In addition to long-distance and city bus tickets, you can buy VR train tickets and water transport tickets in the app.
In 2021, we launched the Parcels app, which allows you to track parcels in real time, provide holding instructions, as well as easily send and return parcels. In the same year, we introduced the first electric vehicles in our distribution operations.
The growth in the number of e-commerce and consumer parcels has been significant in recent years. We have invested in a new automated sorting centre, which we opened in Vantaa in the autumn of 2021. The centre has been designed with ecology, ergonomics and employee comfort in mind.
In March 2019, we ran a trial on emission-friendly and cost-effective drone delivery. During the three-day trial, we airlifted one hundred parcels by drone from our logistics centre in Vantaa to two K-Markets in Vantaa.
We offer municipalities and cities a modern and cost-effective demand responsive transport solution that improves the mobility of their residents. Our first demand responsive transport project was Porvoon Kyläkyyti in 2020. The service provided by the City of Porvoo can be ordered on the Routes and Tickets mobile app. The app and the Kyläkyyti service came second in the public vote for ‘Sustainable act of the year 2021’ held by the Central Chamber of Commerce.