Terms and conditions of the Matkahuolto Trip Planner and Tickets mobile app
Conditions for Matkahuolto’s Journey Planner and Tickets Application
Use Oy Matkahuolto Ab’s (“Matkahuolto”) Journey Planner and Tickets Application (“Application”) to look up public transport routes based on address and maps, buy tickets for the journeys proposed by the Application, buy mobile tickets without a route search, review your purchase history and send a receipt of your purchase transaction to your e-mail.
The tickets purchased using Matkahuolto’s Application are governed by the then-current ticket conditions. By buying a ticket using the Application, you accept these conditions and other terms included in the conditions by reference. If you do not accept these conditions, you cannot use the Application. Click here to read the current conditions related to tickets.
Your right of use is valid indefinitely, and you can terminate the agreement at any time by deleting the Application.
Processing of personal data
The information you provide will be stored in the customer register in which all Application users are entered. Matkahuolto will process all your information in accordance with the applicable legislation, such as the EU’s General Data Protection Regulation, national laws and Matkahuolto’s privacy statement.
Matkahuolto is entitled, at any time, to transfer your personal and location data to coach operators and Matkahuolto’s partners for the purpose of providing the transport service purchased using the Application. Matkahuolto may also use your information for developing its monitoring and statistics system related to electronic services (such as online and mobile services), marketing similar products and for facilitating online transactions.
For more information on the processing of personal data, read Matkahuolto’s privacy statements: Customer information and Travel Card and single tickets.
Matkahuolto may assign the agreement to another member company of the Matkahuolto Group or a third party by informing you of the assignment in the Application or by e-mail. At the same time, Matkahuolto may release the user data to the assignee.
Terminating the service
Intellectual property rights
Limitation of liability
Matkahuolto is not liable for any errors of the Application, problems with data communications, unavailability of the service or any flaws or errors in its operation. Matkahuolto’s liability to you or third parties is limited to direct loss and damage and the price of the ticket purchased using the Application, unless otherwise provided by law.
Governing law and settlement of disputes
Where possible, any disputes between you and Matkahuolto will be settled amicably through negotiations between the parties. Failing that, the dispute will be referred to the Helsinki District Court or, alternatively, to the district court of your domicile. If disputes cannot be settled through negotiations, you can also file a complaint with the Consumer Disputes Board (Kuluttajariitalautakunta, Hämeentie 3, PL 306, 00531 Helsinki, www.kuluttajariita.fi/fi/).
Matkahuolto’s website: www.matkahuolto.fi. Oy Matkahuolto Ab, Post address: PL 100, 00101 Helsinki Customer Service: https://www.matkahuolto.fi/asiakaspalvelu E-mail: firstname.lastname@example.org