How to send a parcel

Package the consignment and write the activation code from the order confirmation on the parcel together with the name, address and telephone number of the recipient.

Need help? We will be happy to help you at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

The most convenient way to send XXS to XL size parcels is to use a parcel locker or any parcel point. Larger parcels (Max size) can only be sent from parcel points. XXL Flex, Tyre Set and Ski Bag include pick-up at the customer’s door. Find the closest point for you and your parcel using the Service Point Search in the Matkahuolto Paketit app or on the website. Remember to write the activation code and the recipient’s name and phone number on the parcel.

Need help? We will be happy to help you at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

The maximum weight of the parcel is 35 kg, maximum length of the longest side 240 cm and the combined length of the sides (width + depth + height) 300 cm. If these dimensions are exceeded, the parcel will be stopped and the sender will be responsible for arranging further transport.

Need help? We will be happy to help you at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

You can purchase transport for your bicycle as an XXL Flex Parcel. It is important to package the bicycle completely using a cardboard box or transport bag.

The bicycle will be picked up from your place once you have purchased delivery as an XXL Flex Parcel from the Matkahuolto Paketit app or our website.

Need help? We will be happy to help you at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

The Car Tyre Set service allows you to send five parcels (4 tyres and bolts) at a time. You can buy transport for your tyres on our website or in the Matkahuolto Paketit app. Choose “Viewlarge parcels” which enables you to select the Car Tyre Set service. Each tyre must be packaged separately using plastic or a tyre bag. If the tyres include wheel rims, they have to be protected by taping a cardboard sheet over the rims before the tyres are inserted into bags. Spiked wheels must be completely wrapped in cardboard.

The tyres will be picked up from you once you have purchased a shipment for them from the app or online.

Need help? We will be happy to help you at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

Perishable foodstuffs should be sent as an Express Parcel. This ensures that the sender will know the exact time of arrival of the parcel at its destination. The sender takes the parcel directly to the bus and the recipient picks it up at the bus stop. Learn more about sending an Express Parcel and buy an Express Parcel on our website or in the Matkahuolto Paketit app.

Need help? We will be happy to help you at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

Matkahuolto does not have refrigerated or high-temperature transport units, nor facilities for the refrigerated or high-temperature storage of parcels.

Need help? We will be happy to help you at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

Consumers cannot send firearms, firearm parts, accessories or ammunition via Matkahuolto.

Need help? We will be happy to help you at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

Insurance is not included in the price of transport. If you want to insure your consignment, you must purchase the insurance directly from the insurance company (separate cargo insurance). If you package your parcel with care, it is unlikely that it will be damaged in transit. As far as compensation is concerned, Matkahuolto is governed by the Road Transport Contracts Act, which defines the carrier’s liability and, among other things, the maximum amounts of compensation. In case of damage, the statutory compensation rate is €20 per kilogram.

Read and follow the packaging instructions with care.

Need help? We will be happy to help you at the Parcel Services helpline on 0600 11300 (Mon-Fri 8-18, Sat 9-17). Call price €1.98/min per answered call + local charge. For queuing, you only pay the local/mobile charge.

Report the transaction to us using the enclosed form. We will look into the matter and refund your payment within a couple of days. A purchase from the online parcel store can be cancelled within 14 days. Link: https://www.matkahuolto.fi/paketin-peruutus

Contact form

You can make changes to parcel details up to the moment you leave the parcel at the parcel point. You can change the recipient’s name or contact details up to the moment the parcel is taken to the final pick-up point. It is possible to make changes to a parcel as a logged-in customer on Matkahuolto’s website or in the Matkahuolto Paketit app.

If you need to make changes to a parcel you have sent at a later stage of the delivery, please contact Matkahuolto’s Customer Service.

Need help? We will be happy to help you at our Chat Customer Service in the Matkahuolto Paketit app (Mon-Fri 8-20, Sat 10-16).

A Cash-on-Delivery arrangement is not possible. We recommend using online payment or another digital payment method, such as MobilePay.