Do it yourself
Track your parcel: Parcel tracking
Buy a parcel: Paketit app or online store
Cancel your purchase from Matkahuolto's online store within 14 days: Cancellation of parcel
Find the nearest service point or parcel locker: Service point search
Find an answer to your question: Frequently asked questions
Ask Chatbot Mauno. Mauno can be found at the bottom right of the page!
Not found a solution yet? Contact us.
Download Matkahuolto’s Paketit app and chat with us
- In the app, you can, for example, redirect your incoming parcel to another point, buy a home delivery for your parcel or buy more holding time.
- Chat customer service via the app Mon-Fri 8-20, Sat 10-16
Call us
Advice on parcel services
- Tel. 0600 11300
- We respond Mon-Fri 8-18, Sat 9-17
- Call price €1.98 per minute per answered call + local charge. For queuing, you only pay the local/mobile charge.
Feedback and complaints about parcel services
- Tel. 020 33 6161
- We respond Mon-Fri 8-17
- Call charge is local/mobile charge
If you want to ask about the status of your parcel, please have your consignment number ready to speed up the process.
Are you a contract customer?
Click here to go to the customer service channels for contract customers.
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