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Do it yourself  

  • Track your parcel: Parcel tracking 

  • Buy a parcel: Paketit app or online store 

  • Cancel your purchase from Matkahuolto's online store within 14 days: Cancellation of parcel 

  • Find the nearest service point or parcel locker: Service point search 

  • Find an answer to your question: Frequently asked questions 

  • Ask Chatbot Mauno. Mauno can be found at the bottom right of the page! 

Not found a solution yet? Contact us. 

Download Matkahuolto’s Paketit app and chat with us

  • In the app, you can, for example, redirect your incoming parcel to another point, buy a home delivery for your parcel or buy more holding time.
  • Chat customer service via the app Mon-Fri 8-20, Sat 10-16
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Call us

Advice on parcel services

  • Tel. 0600 11300
  • We respond Mon-Fri 8-18, Sat 9-17
  • Call price €1.98 per minute per answered call + local charge. For queuing, you only pay the local/mobile charge.

Feedback and complaints about parcel services

  • Tel. 020 33 6161
  • We respond Mon-Fri 8-17
  • Call charge is local/mobile charge

If you want to ask about the status of your parcel, please have your consignment number ready to speed up the process.

Are you a contract customer?

Click here to go to the customer service channels for contract customers.

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Use this form to give us feedback. 

PrivateCorporate customers


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