Track Your Package
Choose a topic related to your puzzle below and check out our FAQ section. If you can't find the answer there, we'll direct you to our customer service.
Sending a parcel
- What can I send?
- How do I package the parcel?
- How is the parcel sent?
Parcel on the way
- Where is my parcel?
- Why hasn’t my parcel arrived yet?
- Can I change my parcel details in transit?
Arrival of parcels
- How do I pick up a parcel from a parcel point?
- How do I pick up a parcel from a parcel locker?
- How will a home delivery arrive?
Matkahuolto Paketit app
- Where can I download the app?
- I can’t find my parcel in the app?
- How do I change the language of the app?
Information on scam messages
Scam messages abound - be vigilant and avoid being scammed. Ensures that your details are secure and you won’t end up paying money to scammers.
Corporate and contract customers
- How can I log in to the Paketit Business Portal?
- How to become a contract customer?
- How can I drop off parcels for transport?
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