Track your parcel

Most parcels arrive on the day following the date of dispatch, but sometimes the delivery may take longer. All our parcels arrive within up to three working days of dispatch. When the parcel is available for pick-up, we will notify the recipient by text message or email.

Please wait patiently for your parcel to arrive. If the tracking information has not been updated for more than 24 hours, please contact our customer service.

Need help? We will be happy to help you at our Chat Customer Service in the Matkahuolto Paketit app (Mon-Fri 8-20, Sat 10-16) or at the Parcel Services helpline on 020 33 6161 (Mon-Fri 8-17). Calls are only charged at the local/mobile rate.

This means that the parcel is still held by the sender or it is on its way from the sender to Matkahuolto. There may be several transport partners in between, especially if the parcel is sent to Finland from abroad. Normally, domestic parcels arrive in a couple of days, while international parcels may take up to one week.

Please wait patiently for your parcel to arrive. If the tracking information is not updated despite waiting, please contact the sender of the parcel.

It is possible that the estimated arrival date will change during the journey if there are unexpected delays, e.g. due to bad weather. Most parcels arrive on the day following the date of dispatch, but sometimes the delivery may take longer. All parcels arrive within a maximum of three weekdays from the date they are accepted for delivery. We’ll let you know as soon as your parcel is available for pick-up with an arrival notification!

Need help? We will be happy to help you at our Chat Customer Service in the Matkahuolto Paketit app (Mon-Fri 8-20, Sat 10-16) or at the Parcel Services helpline on 020 33 6161 (Mon-Fri 8-17). Calls are only charged at the local/mobile rate.

It is not possible to pick up parcels in transit. Please be patient and wait for the arrival notification to inform you when the parcel is available for pick-up. We will let you know right away when you can pick up your parcel.

Use the link in the Matkahuolto Paketit app or text message to choose what you want to do with the parcel to be returned to you. If you want to get the parcel back, pay the return costs in advance and choose a pick-up point to receive the parcel. You can easily verify the authenticity of the payment link by entering the consignment ID in the parcel tracking section of our website or in the Paketit app.

If for any reason you do not want your parcel back, you can give us permission to recycle it. It is free of charge.

Need help? We will be happy to help you at our Chat Customer Service in the Matkahuolto Paketit app (Mon-Fri 8-20, Sat 10-16) or at the Parcel Services helpline on 020 33 6161 (Mon-Fri 8-17). Calls are only charged at the local/mobile rate.