Timetables and tickets Bus Timetables Bus tickets Discount Terms Services Instructions, Terms and Conditions FAQ Travel Services Fares Bus Tickets mobile app Parcel services Parcel Calculator Send parcel Extra services Pack it right Track & Trace Parcels Prices General Conditions of Carriage FAQ/Parcel Services Service Points Service Point Search Service Point Network Business Transport and freight services Services for online stores Corporate Sales

Timetables and ticket purchase

Track & Trace consignments

Bus Parcel

Delivery time

As a rule, parcels are delivered within 24 hours during the work week.
The delivery time may be longer if the delivery route involves transfers.

Dispatch and pick-up point

Matkahuolto terminals and Matkahuolto agents Search for service points.

Maximum weight 55 kg
Maximum dimensions

The maximum volume of a parcel (length x width x height) is 0.5 m3. Maximum length of a parcel  is 3 m

Maximum number of parcels in single consignment A single consignment may contain a maximum of five parcels from the same consignor to the same consignee.
Payer Consignor or consignee
Extra services

Extra services available for the parcel are Pick-up & Delivery, Cash-on-Delivery, Handle with Care, Dangerous Goods, and Supplementary Insurance Cover. Extra services

Track & Trace

You can monitor the progress of your consignment online using the consignment number. Go to Track & Trace

Arrival notification Matkahuolto will notify the consignee by a text message when the parcel can be picked up.
Picking up Parcels are collected at the service point indicated in the arrival notification. Parcels are handed over on presentation of an ID. Acceptable IDs are a driving license, passport and identity card issued by the police. If the parcel is picked up by somebody other than the consignee indicated in the address card, the person collecting the parcel must have a written authorisation to collect it in addition to an acceptable ID. Written authorisation
Price Use the Parcel Calculator or consult the price list to find out about the price.
Pricing policy Parcels are priced according to weight and selected extra services. The price of parcels with a volume of more than 0.07 m3 (width m x length m x height m x 250 kg) will be determined according to volume weight. If the length of any one side of a parcel exceeds 1.5 metres or the sum of the longest side + circumference exceeds 2.4 metres, the parcel is considered a large parcel for pricing purposes. The freight for bicycles is determined according to the standard rate for 60 kg. When a single consignment contains several parcels, the freight will be determined according to total weight or total volume weight, which is cheaper than sending all the parcels separately.  Large item

Parcels are held free of charge for four days following the date when the arrival notification is sent. After that, a storage charge applies. Parcels are held at the pick-up point for 14 days after which any uncollected parcels will be returned to the consignor at the consignor’s expense unless otherwise agreed. Storage charge

Limitations The parcel may not contain any live animals, perishable products or any content in contravention of the General Conditions of Carriage.


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