Matkahuolto’s general conditions of travel

Matkahuolto’s general conditions of travel apply to domestic bus tickets purchased from Matkahuolto, nationwide serial tickets, and bus tickets purchased from third-party sales channels. International and local ticket products are governed by a different set of regulations specific to the type of the ticket product involved.

Bus tickets

Prices and fares

When selling tickets, Matkahuolto applies the price lists and discount terms reported by bus operators.

Discounts

Matkahuolto grants discounts on tickets as defined by bus operators. Each passenger is only entitled to one discount at a time (e.g. students are not entitled to a discount for a return ticket in addition to the student discount). To qualify for a discount, passengers must present proof of their entitlement to the discount when boarding the bus.

Period of validity

EBus Tickets and Saver Tickets purchased from Matkahuolto website or using the mobile application are valid for the day and service for which they have been purchased.

Refunds for unused tickets

EBus tickets and Saver Tickets can not be changed.

You can cancel a an eBus Ticket up to 24 hours before departure using the eBus Ticket cancellation form. If your departure is scheduled for the weekend or a red-letter day or weekday after weekend/red-letter day, you must request cancellation on the previous weekday. If your departure is scheduled for Christmas Eve or Midsummer Day's Eve you must request cancellation on the previous weekday. A charge of EUR 9.00 applies.

When a ticket is cancelled, Matkahuolto repurchases either the entire purchase transaction or parts of it. For example, if you have a return ticket, it is possible to cancel only the outbound or return ticket. A return ticket may be cancelled in part or in full 24 hours before the outbound departure. Cancellation can only be made once: if you have cancelled your outbound trip, you can no longer cancel the return trip separately.

If you wish to request ticket cancellation, complete the eBus Ticket cancellation form.

Third-party sales channels

Tickets purchased through third-party sales channels cannot be altered or exchanged.

The customer should consult the third-party ticket terms and conditions and deal directly with the party that sold the ticket in the event of cancellation.

Serial and season tickets

Terms for serial and season tickets bought from the Trips and Tickets mobile app can be found here.