Why does Timetable Search show the message “Your search did not return any results”?

The message may due to one of the following reasons: 1) The chosen route may not have a direct bus or transfer connection confirmed by the bus operator. 2) The chosen route or all of its legs may not be run on the particular day you selected. 3) The departure date falls outside the range of dates covered by the current timetable and the timetables including the requested date have not yet been stored in the database.

Why can’t I find the late night bus in Timetable Search?

Timetable Search is based on dates. Each day starts at 00:00 and ends at 23:59. Departures leaving after 00:00 are found under the next day’s date.

My journey includes a transfer but the time available for the transfer according to the timetable is 0 minutes. Will I make it?

The transfers listed in the timetable search have all been checked and verified. It may be a good idea, however, to let the driver of the first bus know about your upcoming transfer, so he/she can inform the transfer bus driver that there is a transfer passenger coming in case there is a delay.

What do the abbreviations like th, las and ras in the timetables stand for?

- as = station - kk = village centre - kko = church - las = bus station - ras = train station - th = roadside stop, often at a crossroads leading to a village or city along a main route

Do the ticket prices indicated on Matkahuolto’s website also apply when I buy the ticket on the bus?

Prices may differ from the prices show on the website if you buy the ticket from the driver.

Can I make use of multiple discounts on the same trip?

Passengers are entitled to only one discount at a time. For example, if you travel on a student ticket or Special Offer eBus Ticket, you will not be entitled to the discount normally given for a return trip.

I have bought an Ebus ticket but I can't use it. Can I change or cancel my Ebus ticket?

You can cancel an eBus ticket up to 24 hours before departure using the eBus ticket cancellation form. A return ticket may be cancelled in part or full 24 hours before the outbound departure. If your departure is scheduled for the weekend or a red-letter-day or weekday after weekend/red-letter-day, you must request cancellation on the previous weekday. A charge of EUR 9,00 applies. The service charge paid in connection with the ticket purchase will not be refunded. Cancellation can only be made once. If you have cancelled your outbound trip you can no longer cancel the return trip separately. Ebus ticket can be cancelled via [Ebus ticket cancellation form](https://www.matkahuolto.fi/ebus-ticket-cancellation-form). Ebus ticket can not be changed.

Is a person accompanying a handicapped or sight-impaired person entitled to a discount or free bus ride?

If a disabled person or person with reduced mobility is unable to travel alone because of his or her disability or reduced mobility, they must be accompanied by an escort. The escort may travel together with the person being assisted free of charge if the total length of the route from the point of departure to the destination exceeds 250 km even if the trip they actually take is shorter than that. Inform of the escort when booking assistance.

Is it necessary to buy a seat ticket for the bus?

Seat reservations are not obligatory, but it is advisable to reserve a seat particularly if you are travelling during weekends and holidays.

Can I just buy a Travel Card without any ticket?

Travel Cards cannot be purchased separately. Each Travel Card must have some ticket stored on it.

Where can I top up my Travel Card?

With a few exceptions, you can top up your Travel Card: - On buses that accept Travel Card - In R kiosks - At Matkahuolto terminals and outlets as well as agents selling Travel Cards - With Bussiliput mobile aplication for Android phones which have NFC-ability

What should I do if my Travel Card is lost or stolen?

If you lose a Travel Card containing a valid ticket or if it is stolen, you can file a request at a Matkahuolto service point to have the matter investigated. Read the instructions on the website.

What methods of payment are accepted by Matkahuolto terminals and outlets?

Matkahuolto terminals and outlets accept cash, Finnish debit cards and Eurocard, Visa, MasterCard, American Express and Diners’ Club credit cards. Other methods of payment include Visa Electron card and a credit card issued by Nordea Asiakasrahoitus Oy.

What methods of payment are accepted by Matkahuolto agents?

Matkahuolto agents accept cash. The acceptability of other means of payment varies from one operator to another.

What methods of payment are accepted by the online store and the Bussiliput mobile application?

In Matkahuolto’s online store, payments can be made using your online bank, Visa or MasterCard. In the Bussiliput application, payments can be made using MobilePay,Visa or MasterCard.

What methods of payment are accepted onboard the bus?

Most busses accept cash. The acceptability of other means of payment varies from one operator to another. The payment policy depends on the company involved.

I did not get any receipt for my online ticket purchase. How can I have the receipt in my e-mail?

Call Matkahuolto’s service number 020 331 222 (Mon-Fri 8-16) and ask for the receipt. The call charge is 8.4 cents/min. You can also request the receipt by e-mail at matkapalvelut.palautteet@matkahuolto.fi.

Where can I find the price of a children's ticket and what age can a child travel with a children's ticket?

You can find a children's ticket price and age limit from timetable search. The age limit information for the children's ticket can be displayed by pressing the round i button next to the price of the children's ticket.

Can I get on the bus at any bus stop along the route?

Timetable Search returns all the stops at which the bus stops. Please note that some Special Offer eBus Tickets include restrictions as to the bus stops at which you can get on or off. Read the information on connections and special conditions related to online tickets.

Do I have to show my ID or a card that entitles me to a discount when I board the bus?

If you are travelling on an eBus or Special Offer eBus Ticket, you need to prove your right of travel by presenting a driving license, passport or ID card issued by the police. Passengers carrying a personal Travel Card must be able to show proof of identity upon request. The card entitling to the discount must always be presented when purchasing the ticket and when boarding the bus.

Can I take my dog/cat/other animal along on the bus? How much does it cost?

Pets are allowed on most bus services. Ordinary, non-dangerous pets can be transported by bus if they are accompanied by a companion who assumes responsibility for the pet, provided that there is room on the bus. Pets should be placed on the bus in a location that causes minimum inconvenience to passengers. Pets may not sit in the seats of the bus or be allowed to roam free. Any allergy sufferers already on the bus have the right to choose their seats first, and, if necessary, may ask the bus driver to prevent a pet from boarding the bus. The policy depends on the company involved. Co-passengers are not, however, entitled to prevent a guide or assistant dog from boarding the bus.

I travel with a small child. What to consider?

There are no car seats on the buses. You can bring your own car seat, but it is not required by law. Everyone must wear seat belts, if there is a seat belt on your seat. Most buses have seat belts in all seats, but there may not be belts suitable for attaching a car seat. You can find a children's ticket price and age limit from timetable search. The age limit information for the children's ticket can be displayed by pressing the round i button next to the price of the children's ticket.

Where can I find price for children's ticket and how old child can travel with children's ticket

You can find price for children's ticket and age range from timtable search by pressing price under "Price" column. Age range can be seen when you press the round i-button next to children's ticket's price.

How much luggage can I bring with me on the bus?

Ordinary hand luggage can be transported free of charge under the seat or on the luggage rack. All other luggage will be placed in the hold. Hand luggage transported in the passenger compartment should not be so large as to restrict the space available for other passengers. Long-distance travellers can usually have two suitcases or bags placed in the hold free or charge. If you want to take a bicycle or pram or other large piece of luggage with you, notify Matkahuolto or the bus operator one working day (Monday-Friday) before the day of departure. Bus operators may charge a company-specific fees for the transport of large items. The policy depends on the company involved.

Can I take my bicycle with me? What is the charge? Should I notify someone in advance?

Bicycles are carried by most of the buses if there is room in the hold. It is advisable to notify the bus company operating the route of the bicycle one day (Monday-Friday) before the day of departure. Click the departure displayed in the timetable inquiries to look up the bus operator’s contact details. The charge for transporting bicycles varies according to bus operator. The policy depends on the company involved.

The bus driver is talking on his or her mobile phone while driving. Is this permitted?

The bus driver may make phone calls required by his or her duties within the limits imposed by the Road Traffic Act.

Can I eat and drink on the bus?

It is permissible to eat and drink on the bus if you manage to keep your area tidy and as long as the item involved is not specifically forbidden on the bus (e.g. ice cream and grilled fast food). Smoking and consumption of alcohol and other intoxicants are strictly forbidden on the bus.

What happens if a passenger disturbs the co-passengers or bus driver or vandalizes the bus?

All passengers have the right to enjoy a comfortable bus ride and the bus driver must be allowed to do their job without interference. Bus driver has the right to remove from the bus any passenger who is causing a disturbance and continues to do so despite being cautioned. If the passenger cannot be removed immediately, the bus driver has the right, if necessary, to restrain the person involved until removal is possible. Co-passengers have the right, at the bus driver’s request, to assist in removing or restraining any passenger causing a disturbance. If necessary, bus driver is entitled to request police assistance. Passengers may not be removed from the bus if this would jeopardize their health. Passengers are asked to inform the bus driver of any vandalism taking place on the bus. Passengers are liable to pay compensation for any damage caused to the bus.

The bus was late or cancelled. What should I do?

Contact Matkahuolto’s customer services at 020 331 222 (Mon-Fri 8–16). The call charge is 8.4 cents/min. You can also contact Matkahuolto by e-mail at matkapalvelut.palautteet@matkahuolto.fi. You can also contact the bus company operating the service directly.

I had stuff left on the bus. Where can I inquire about lost property left on the bus?

Some bus companies deliver lost property to lost property offices, while others keep lost property in their own depot. Bus companies operating services often indicate on their own websites where the lost property found on the bus will be delivered.

Who decides about timetables and routes of bus services?

Bus companies makes the decicions about timetables and routes for services that are operated market-based. There are also departures that are arranged by authorities (The Centres for Economic Development, Transport and the Environment (ELY-Centres), municipalities and federation of municipalities) and operated by bus companies.

I would like to propose changes to the bus timetables/routes. Who should I contact?

Any wishes can be sent to Matkahuolto, which will forward them to the right operator. Feedback can be given by phone to 020 331 222 (Mon-Fri 8–16). The call charge is 8.4 cents/min. Feedback can also be sent by e-mail to matkapalvelut.palautteet@matkahuolto.fi. Each bus operator makes its own timetables. All wishes, feedback and comments concerning bus companies can be directed to the company involved.

I would like to thank the driver for excellent service. Who should I contact?

All thanks can be sent to Matkahuolto, which will forward them to the right operator. Feedback can be given by phone to 020 331 222 (Mon-Fri 8–16). The call charge is 8.4 cents/min. Feedback can also be sent by e-mail to matkapalvelut.palautteet@matkahuolto.fi. Thanks can also be expressed directly to the bus company operating the service.

How old child can travel alone on a bus?

On most of the services there is no age limit concerning a child travelling alone. However practises varies between bus operators. Check the possible notifications of the service from timetable search by pressing the round i-icon by the service.

Voiko mopon lähettää Matkahuollon kautta?

Ei, sillä Matkahuolto ei kuljeta moottoriajoneuvoja.

Voiko paketin viedä suoraan pysäkiltä linja-autoon?

Ei, mutta paketin voi lähettää kaikista Matkahuolloista ja verkosta ostetun Lähipaketin voi lähettää kaikista pakettipisteistä.

Paljonko polkupyörän lähettäminen maksaa?

Polkupyörälle voi ostaa kuljetuksen verkkosivuiltamme tai toimipisteeltä. Mikäli yrityksesi on Matkahuollon sopimusasiakas, polkupyörä hinnoitellaan pakettien tapaan joko todellisen tai tilavuuspainon perusteella voimassa olevien hintojen mukaan.

Olen lähettämässä neljä auton rengasta, miten ne pitäisi pakata ja miten hinta määräytyy?

Renkaat pakataan jokainen erikseen muoviin tai rengaspussiin, joita on Matkahuolloissa myytävänä. Jos renkaissa on vanteet, ne täytyy ennen pussiin laittamista suojata teippaamalla vanteen päälle pahvi. Piikkipyörät täytyy pakata kokonaan pahviin. Hinta on verkosta ostettuna 59,90 euroa.

Voiko Matkahuollon kautta lähettää postiennakolla?

Kyllä voi, mikäli lähetyksessä on vain yksi paketti. Palvelun nimi on bussiennakko ja palvelun voi ostaa Matkahuollon toimipisteellä maksettavaan kuljetukseen. Bussiennakkolähetyksistä peritään kuljetuksen hinnan lisäksi bussiennakkopalkkio.

Kuinka ison/painavan paketin voin lähettää?

Paino saa olla enimmillään 35 kg ja paketin koko enintään 60 x 60 x 120 cm (XL Maxi), 60 x 60 x 200 cm (XXL), 40 x 40 x 230 cm (XXL pitkä) tai 30 x 120 x 150 cm (XXL leveä).

Kuljettaako Matkahuolto eläimiä?

Matkahuolto ei kuljeta eläviä eläimiä. Poikkeuksena voidaan kuljettaa syöttinä käytettäviä eläviä hyönteisiä, toukkia ja matoja, sekä ravustuskauden aikana eläviä rapuja. Eläinten kuljetuksesta on tarkat määräykset sivuillamme Eläinkuljetukset.

Onko elintarvikkeiden lähettämisestä jotain erikoisohjeita?

Helposti pilaantuvat elintarvikkeet suositellaan lähetettäväksi Pikapakettina. Silloin lähettäjä saa heti tietoonsa paketin saapumisajan määräpaikalle.

Onko Matkahuollolla kylmä- tai lämminkuljetusta?

Matkahuollolla ei ole kylmä- tai lämminkuljetusta eikä varastotiloja kylmä- tai lämminsäilytystä vaativille paketeille.

Mikä ero on Bussipaketilla ja Pikapaketilla?

Bussipaketin kuljetusaika on 24 h suorilla yhteyksillä ja sen lisäksi 12 h jokaista bussin vaihtoa kohti. Pikapaketti kulkee ensimmäisessä mahdollisessa tai lähettäjän määräämässä vuorossa. Kuljetusmääräaikaan ei lasketa pyhäpäivää, vapunpäivää, itsenäisyyspäivää eikä arkilauantaita.

Voinko maksaa lähetykseni luottokortilla?

Kyllä, Matkahuollon omilla toimipaikoilla voit maksaa käteisellä, Debit/Credit-maksukorteilla, pankkikorteilla, Visa Electronilla sekä seuraavilla luottokorteilla: Visa, Mastercard ja Eurocard. Matkahuollon asiamiespisteissä ja pakettipisteissä maksutavat vaihtelevat.

Sisältyykö kuljetuksen hintaan vakuutus? Jos ei, voinko ottaa sen Matkahuollosta?

Kuljetuksen hintaan ei sisälly vakuutusta. Mikäli haluat vakuuttaa lähetyksen, tulee sinun ostaa vakuutus suoraan vakuutusyhtiöltä (erillinen tavarankuljetusvakuutus).

Kuljettaako Matkahuolto huonekaluja, esim. sohvia?

Paketin enimmäispainoraja ja enimmäiskoot sulkevat pois suurien huonekalujen kuten sohvien, ruokailuryhmien yms. kuljettamiseen.

Pitääkö lähettäjän olla aina kuljetuksen maksaja?

Bussipaketin voi maksaa lähettäjä tai vastaanottaja. Lähipaketin, Kotijakelun ja Pikapaketin maksaa aina lähettäjä.

Lähetin paketin bussiennakolla. Kauanko rahojen tulo tililleni kestää?

Tilitysaika on neljä pankkipäivää. Jos maksun vastaanottajan pankki on jokin muu kuin Nordea, maksu on tilillä viidentenä pankkipäivänä.

Miksi toimitusseuranta näyttää vain lähetyksen, mutta ei mitään tapahtumia?

Paketti on tuotu Matkahuoltoon, mutta sitä ei ole vielä lastattu kuljetettavaksi.

Telian häiriö on haitannut palveluidemme toimivuutta 25.4.

Etusivu

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Ajankohtaista

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Telian häiriö on haitannut palveluidemme toimivuutta 25.4.

25.4.2020

Telian laajasta tietoliikennehäiriöstä johtuen Matkahuollon järjestelmissä ja palveluissa, kuten pakettien lähettämisessä, seurannassa ja noudossa, on ollut tänään häiriöitä. Telia on ilmoittanut, että vikaa ollaan korjaamassa. Palvelut ovat jo pääosin palautuneet ja niiden odotetaan palautuvan illan aikana. Seuraamme tilannetta. Olemme pahoillamme Telian vian mahdollisesti aiheuttamasta vaivasta.

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