Send parcel as a company in Finland
We make it a point to focus on the basics – namely delivering parcels on time. That’s why we have invested in partnerships, a network of parcel lockers and digital services. As a result, Matkahuolto, Finland’s most respected and trusted parcel carrier, is now even more reliable and faster.
By choosing us as the parcel carrier for your online store, you can be assured of a highly polished customer experience, from ordering a product to secure and fast delivery. Check out our services and sign a contract!
Our straightforward delivery methods
Pick-up Parcels are delivered to your customer’s chosen pick-up point, of which there are more than 2,500 across the country. In addition to our popular indoor and outdoor parcel lockers, your customers can also use the parcel points in K-Markets and R Kiosks, as well as Matkahuolto’s own parcel points and logistics terminals. We also offer your customers flexible extra services, such as extended storage time and home delivery.
Pick-up Parcel features
Maximum parcel weight 30 kg.
Maximum parcel volume 0.5 m3.
Longest side of parcel max. 200 cm and combined length (width + depth + height) max. 300 cm.
Extra charge for parcels with dimensions exceeding 60 cm x 60 cm x 100 cm.
When sending to a parcel locker, the maximum dimensions are 70 cm x 57 cm x 40 cm.
A single consignment can contain up to 5 parcels; an extra charge is levied for additional parcels.
Multi-parcel consignments cannot be sent to a parcel locker.
Pick-up Parcels are delivered to the parcel pick-up point nearest to the recipient’s address or chosen by the sender within 1–3 business days.
The recipient will be immediately notified, by text message or email, when the parcel is ready for pick-up.
7-day storage time.
Extra services: LQ, Extended Storage Time, Large.
Parcels may not contain any dangerous goods (excluding LQ which is permitted), live animals, firearms, unpacked car tyres, perishable products or any content in contravention of the General Conditions of Carriage.
The XXS Parcel is the most cost-effective delivery method for small parcels less than 3 cm thick. Works in the same way as the Pick-up Parcel.
XXS Parcel features
Maximum weight 30 kg.
Maximum size 3 cm x 25 cm x 40 cm.
Several parcels cannot be included in the same consignment.
XXS Parcels are delivered to the parcel point nearest to the recipient’s address
or chosen by the sender within 1–3 business days.
The recipient will be immediately notified, by text message or email, when the parcel is ready for pick-up.
7-day storage time.
Recipient’s phone number or email required, no notification by letter.
Extra services: Extended Storage Time.
Parcels may not contain any live animals, firearms, perishable products or any content in contravention of the General Conditions of Carriage.
Home Parcel is a good choice when sending large and heavy parcels. The delivery time is agreed with the recipient, and deliveries can also be made during evenings in major cities. The service adjusts to the needs of the recipient and parcels can also be left at the doorstep without acknowledgement with the recipient’s permission.
The recipient is informed of an incoming parcel by a text message in order to agree on the delivery time. As a rule, delivery will take place on the next business day following the date on which the delivery time is agreed.
Home Parcel features
Maximum parcel weight 35 kg.
Extra charge for parcels over 30 kg.
Longest side of parcel max. 240 cm and combined length (width + depth + height) max. 360 cm.
Extra charge for parcels with dimensions exceeding 60 cm x 60 cm x 100 cm
A single consignment can contain up to 10 parcels; an extra charge is levied for additional parcels.
The delivery time is agreed with the recipient 1–3 business days after dispatch. Evening deliveries are available in major cities. Evening deliveries in the Helsinki region, Tampere, Turku and Oulu, among others as well as in Joensuu, Jyväskylä, Kuopio, Lahti and Pori.
The recipient also has the option to accept the parcel without signing for it, and give a door code for ensuring successful delivery.
Matkahuolto drivers will call the recipient if access to the delivery address is prevented.
7-day storage time.
Extra services: Handle with Care, Dangerous Goods, LQ, Call to consignee, Handing over personally, Extended Storage Time, Large.
The parcel may not contain any live animals, perishable products or any content in contravention of the General Conditions of Carriage.
With XXS Mailbox Delivery, your customers can conveniently receive small parcels directly to their home anywhere in the country. Small parcels are delivered to the mailbox within 2–4 days of dispatch. XXS Mailbox Delivery includes shipment tracking, which means that you can track your parcel in the same way as other parcels.
XXS Mailbox Delivery features
Maximum weight 1 kg.
Maximum size 3 cm x 25 cm x 40 cm.
Several parcels cannot be included in the same consignment.
XXS parcels are delivered to the recipient’s mailbox within 2–4 business days.
Recipient’s address required.
If the delivery fails, the consignment will be returned to the Matkahuolto pick-up point for collection. The recipient will be notified by text message or email when the parcel is available for pick up.
No extra services.
Parcels may not contain any live animals, firearms, perishable products or any content in contravention of the General Conditions of Carriage.
Pallet Freight is a good choice if you are sending your customer a large consignment that weighs more than 35 kg and/or is higher than 240 cm. The consignment is picked up from the sender and delivered directly to the recipient’s address, usually on the business day following the date of the order.
Read more about Pallet Freight.
The Business Parcel is particularly suitable for parcels delivered to business addresses. Business Parcels are delivered to the recipient on business days between 8.00 and 16.00 without separate agreement on a delivery time.
Business Parcel features
Maximum parcel weight 35 kg; heavier parcels carried as pallet freight.
Extra charge for parcels over 30 kg.
Longest side of parcel max. 240 cm and combined length (width + depth + height) max. 360 cm.
Extra charge for parcels with dimensions exceeding 60 cm x 60 cm x 100 cm.
A single consignment can contain up to 10 parcels; an extra charge is levied for additional parcels.
The parcel is delivered to the recipient’s address within 1–3 business days of dispatch.
If the delivery fails, the parcel will be taken to a service point near the delivery address for pick up. The recipient will be notified by text message or email when the parcel is available for pick up.
7-day storage time.
Extra services: Handle with Care, Dangerous Goods, LQ, Delivery without Acknowledgment, Handing over personally, Extended Storage Time, Large and Pre-delivery Call.
The parcel may not contain any live animals, perishable products or any content in contravention of the General Conditions of Carriage.
Our new Express Parcel is taken by bus from one place to another within the same day. The service is available 24 hours a day, anywhere in Finland.
Read more about the new Express Parcel.
Express Parcel features
Maximum parcel weight 20 kg.
Maximum parcel dimensions 60 cm x 60 cm x 150 cm.
Up to 5 parcels per consignment.
Express Parcels are purchased from the Paketit Business Portal for a specific bus service.
Express Parcels are handed to the driver, and the recipient picks up the parcel directly from the driver on the bus.
The recipient is informed of the arrival of the parcel and the time of arrival by a notification in the Paketit app or by a text message when the parcel has been placed on board the bus. The recipient can pick up the parcel using a pick-up code.
It is essential that the recipient is there to meet the bus. If the parcel cannot be delivered, the Express Parcel is taken to a service point near the recipient within 2–3 business days for collection.
7-day storage time.
Extra services: Extended Storage Time.
Our services allow you to offer your customers hassle-free returns, and it is up to you to decide whether a consumer can make a return without contacting your customer service.
Two different methods for Customer Returns
1. Address label
If you wish, you can include a pre-printed address label with your consignment in the traditional way.
2. Solution without an address label
Returns can also be made on Matkahuolto’s website and in the Paketit app.
The right of return can be restricted by a time limit linked to the handed over to the recipient, or you can offer an unrestricted right of return.
The time limit can be managed in the Paketit Business Portal.
If you wish to allow unrestricted returns, please contact Matkahuolto Customer Service.
You can integrate the solution into your own system if you wish. For returns, you can create an activation code in your own system via the address label retrieval interface https://www.matkahuolto.fi/corporate-customers/parcel-services/interfaces.
Check out the return guidelines for consumers: https://www.matkahuolto.fi/packages/return-parcel.
Request a quote
We’ll be in touch with you once we’ve received your request for a quote. Let’s work together to ensure the best services for your business.
Send without a contract
You can easily send your business’ parcels even without a contract. If your delivery needs are continuous and you send several parcels each month, please fill in a request for a quote and our sales team will contact you.
Also international parcels
Through us, you can send your parcels cost-effectively, consistently and quickly also to Sweden, the Baltics and the rest of Europe.
Extra services
It is possible to combine our services with various extra services according to your or your customers’ needs. With our extra services, you can ensure that, for example, Handle with Care parcels and dangerous goods arrive safely at their destination.
Pick-up Service
Contact us to agree on pick-up, and we will conveniently pick up your parcels directly from your warehouse. The content of the pick-up service is agreed on a customer-by-customer basis; you will be charged a monthly price or for each pick-up separately.
Bring your parcels directly to us
You can drop off parcels yourself at Matkahuolto logistics terminals and at almost all our parcel points and parcel lockers. If you wish to drop off parcels at a parcel locker, scan the barcode from the address label of one parcel, open a box that is big enough, and put all your outgoing parcels in it.
Please note that, at Kesko parcel pick-up points, the limit is 30 kg or 5 parcels with a volume of 0.5 m3.
Paketit Business Portal
The Paketit Business Portal serves as a modern channel for business customers, allowing them not only to create consignments and pick-up orders, but also to contact the Customer Service directly as well as view and manage their own company-specific information.
Terms, prices and instructions
You can view the price list here.
Terms and instructions for business customers can be found here.
Parcels from these companies, among others, are already in good hands
