Matkahuolto is a domestic, reliable and safe partner for your company’s parcel deliveries. With almost 90 years of experience, we transport parcels of all sizes to all destinations in Finland and also offer parcel services to destinations abroad. Surveys show that the sending companies are satisfied with us, and consumers regard Matkahuolto as the most positive parcel brand.
Our network is growing rapidly – in 2023, there will be as many as 1 000 parcel lockers. To some pick-up points, we deliver parcels on Saturdays and, during peak seasons, Sundays. Offer Matkahuolto as a delivery option in your online store to ensure a good customer experience from order to delivery!
Pick-up Parcel
Benefits
Your customers are served over 2 300 parcel pick-up points located in key locations for customers. 83% of Finns live within 3 km and 58% within 1 km of our pick-up points, the most popular of which are parcel lockers. Using a parcel locker is easy – your customers do not need to queue and the lockers are also open in the evenings and on weekends.
Matkahuolto has the largest number of pick-up points offering personal service in Finland. Our pick-up points include K-stores, R-Kiosks and Matkahuolto’s own pick-up points and terminals. Our pick-up points are also available in the evenings and on weekends, following the opening hours of K-stores and R-Kiosks. Our network of service outlets.
We can offer flexible delivery for recipients with extra services such as extension of storage and home delivery.
Maximum parcel weight 30 kg
Maximum parcel volume 0.5 m3
Longest side 200 cm and combined length (width + depth + height) 300 cm
extra charge for parcels with dimensions exceeding 60 cm x 60 cm x 100 cm
when sending to a parcel locker, the maximum dimensions are 70 cm x 57 cm x 40 cm
A single consignment can contain up to 5 parcels, an extra charge is levied for additional parcels
Pick-up Parcels are delivered to the parcel pick-up point nearest to the recipient’s address or chosen by the sender within 1-3 business days – also delivered on Saturdays in the Helsinki region, Tampere, Turku and Oulu.
The recipient will be immediately notified, through a text or email message, when the parcel is ready for pick-up
7-day storage time
Additional services: LQ, Handle with Care, Extended storage time, Large
Parcels may not contain any dangerous goods (excluding LQ which is permitted), live animals, firearms, unpackaged car tires, perishable products or any content in contravention of the General Conditions of Carriage
XXS Parcel
Benefits
The most cost-effective delivery method for compact consignments less than 3 cm thick. Similar to Pick-up Parcel.
Maximum weight 30 kg
Maximum size 3 cm x 25 cm x 40 cm
Several parcels cannot be included in the same consignment.
XXS Parcels are delivered to the parcel pick-up point nearest to the recipient’s address or chosen by
the sender within 1-3 business days – also delivered on Saturdays
in the Helsinki region, Tampere, Turku and Oulu.
The recipient will be immediately notified, through a text or email message, when the parcel is ready for pick-up.
7-day storage time
Recipient’s phone number or email required, no notification by letter
No additional services
Parcels may not contain any live animals, firearms, perishable products or any content in contravention of the General Conditions of Carriage.
Express Parcel
Benefits
Express Parcel is a fast service usually delivered for pickup the next day.
Maximum parcel weight 30 kg
Maximum parcel volume 0.5 m3
Longest side 200 cm and combined length (width + depth + height) 300 cm
Up to 5 parcels per consignment
Parcels are delivered using the first possible connection
7-day storage time
Additional services: Handle with Care, LQ, Extended storage time, Large
The parcel may not contain any live animals or any content in contravention of the general conditions of carriage.
XXS Mailbox Delivery
Benefits
Your customers receive small consignments conveniently to their home anywhere in Finland. Consignments are delivered to the mailbox within 2-4 days of dispatch. XXS Mailbox Delivery includes tracking, so you can follow the progress of your consignment just like any other parcel.
Maximum weight 1 kg
Maximum size 3 cm x 25 cm x 40 cm
Several parcels cannot be included in the same consignment.
XXS parcels are delivered to the recipient’s mailbox within 2-4 business days.
Recipient’s address required
If the delivery fails, the consignment will be returned to the Matkahuolto pick-up point for collection. The recipient will be notified by text message or email when the parcel is available for pick up.
No extra services
Parcels may not contain any live animals, firearms, perishable products or any content in contravention of the General Conditions of Carriage.
Home Parcel
Benefits
This service is an excellent option when, for example, the parcel is big and heavy, or the recipient cannot come and pick it up for some other reason. The delivery period is agreed with the recipient; delivery is also possible in the evening and on weekends. The service is flexible to meet the recipient’s needs; parcels may even be left at the customer’s doorstep without being signed for. Safe delivery without physical contact.
The recipient is informed of an incoming parcel by a text message in order to agree on the delivery time. The parcel is usually delivered to the recipient on the working day following the delivery time agreement, also in the evenings and on weekends in major cities. With the recipient’s permission, parcels can also be left at the delivery address without being signed for.
Maximum parcel weight 35 kg
extra charge for parcels over 30 kg
longest side 240 cm and combined length (width + depth + height) 360 cm
A single consignment can contain up to 5 parcels, an extra charge is levied for additional parcels
Delivery time is agreed with the recipient within 1-3 business days. Evening and weekend deliveries in major cities. Saturday deliveries e.g. in the Helsinki region, Tampere, Turku and Oulu. Evening deliveries in the above regions and in Joensuu, Jyväskylä, Kouvola, Kuopio, Lahti and Pori.
The recipient also has the option to accept the parcel without signing for it, and give a door code for ensuring successful delivery.
Matkahuolto drivers will call the recipient if access to the delivery address is prevented.
7-day storage time
Additional services: Handle with Care, Dangerous Goods, LQ, Call to consignee, Extended storage time, Large, Bicycle Consignment
The parcel may not contain any live animals, perishable products or any content in contravention of the general conditions of carriage.
Business Parcel
Benefits
Especially suitable for deliveries to companies. Delivered to receivers Monday-Friday between 8-16 without prior agreement on delivery time.
Maximum parcel weight 35 kg, heavier parcels carried as pallet freight
longest side 240 cm and combined length (width + depth + height) 360 cm
A single consignment can contain up to 5 parcels, an extra charge is levied for additional parcels
Parcels are delivered to consignee address within 1-3 business days.
In case the shipment can not be delivered to the recipient, it will be taken to the service point near the delivery address. The recipient will be notified by text message or email when the parcel is available for pick up.
7-day storage time
Additional services: Handle with Care, Dangerous Goods / LQ, Delivering parcel without POD, Extended storage time, Large, Bicycle Consignment
The parcel may not contain any live animals, perishable products or any content in contravention of the general conditions of carriage.
Bringing consignments to Matkahuolto and using the pick-up service
You can bring your consignment to Matkahuolto service points or agree
on pick-up, in which case we will collect the consignment directly from your warehouse
as agreed.
The content of the pick-up and delivery service is agreed on a customer-by-customer basis; you will be charged a monthly price or for each pick-up separately. Pick-ups are made in a separately agreed time window and the service covers the agreed volume.
Consignments can be left at Matkahuolto Logistics Centres and at almost all parcel pick-up points. You can leave as many parcels as you can fit in a parcel locker box.
At Kesko parcel pick-up points, the limit is 30 kg or 5 parcels with a volume of 0.5 m3.
Use the website form to order an individual pick-up.
Customer return
With our solutions, you can offer easy returns and decide for yourself
whether the consumer will be able to make a return without contacting your customer service.
Pre-printed address card
Provide your shipment receiver with a pre-printed address card.
A parcel your customer wishes to return can be left at any Matkahuolto service point or locker.
The easiest option to return an item.
If necessary, you can accept returns at several addresses.
Return code
Provide your customers with your company’s return code to make a return at any Matkahuolto service point except for parcel lockers.
Returns can be made by all your customers who know the return code.
The returns will be routed to a single address agreed with you.
Services to registered customers
You can specify the time frame for creating a return shipment. A return code is also available in the service, if provided.
The returner will receive an activation code and can leave the shipment at any Matkahuolto outlet.
More information on the services available to registered customers
Additional services
There are many additional services that can be combined with the services, such as Pick-up & Delivery, Handle with Care, Dangerous Goods and Cash-on-Delivery.
Read more about additional services
Pallet freight for large consignments over 35 kg and/or over 240 cm
Benefits
Delivery service for heavy and large consignments to recipients.
Delivery directly to the recipient’s address, primarily during the business day following the order.
The consignment is picked up from the sender and delivered directly to the recipient’s address. Orders placed before 12.30 will generally be picked up by 16.00 on the same day. Orders placed after 12.30 will be picked up on the next business day. In the most remote regions, pick-ups and deliveries are made only on pre-defined days of the week.
The recipient will not be specifically notified of the delivery. The consignment is unloaded in the immediate vicinity of the vehicle by means of a tailgate lifter and a pump trolley, or by the consignee using their unloading device; a crane may also be provided as an extra service.
The consignment may not weigh more than 3000 kg.
The maximum weight of a single parcel in the consignment is 1200 kg.
The total volume of the consignment cannot exceed 9 m3.
There is no limit to the maximum number of parcels in a consignment.
The consignment is usually delivered to the address indicated on the shipping document within the next business day following the order.
As an extra service, the sender can purchase an advance notification by text message or phone call.
If the shipment cannot be delivered, it will be taken to the terminal to schedule a new delivery time with the recipient. The sender will be charged an additional fee for new delivery and storage of the consignment.
The freight service may not be used for sending live animals, perishable products, dangerous goods or other content in contravention of the general conditions of carriage.