Useful information for your bus trip

You can show your ticket either in the Trips and Tickets app or tell the driver your name or the identifier you chose when purchasing the ticket from the online ticket store.

On OnniBus services, your travel entitlement is verified using the booking reference shown on your purchase receipt.

If you are travelling on an eBus or Saver Ticket, when boarding the bus, the driver checks the right of travel according to the name or identifier

Passengers carrying a personal Travel Card must be able to show proof of identity upon request.

The card entitling to the discount must always be presented when purchasing the ticket and when boarding the bus.

Has the validity of the ticket already started? If at the time of purchase you selected a validity period starting, for example, the next day, the QR code will only appear when the ticket becomes valid. The lack of Internet access also prevents the QR code from appearing on the ticket.

Timetable Search shows all the stops at which the bus stops. Express buses will only stop at the listed stops. Departures marked as regular services may also stop at other stops along the route.

On some routes, the Saver Ticket is only valid for travel between the stops or cities indicated on the ticket and the discount price does not apply if you get on or off the bus at intermediate stops on the route. For more information on the special terms of the Saver Ticket, click here.

The policy depends on the bus company involved. Services that allow pets are indicated in the Timetable Search.

Pets are allowed on most bus services. Ordinary, non-dangerous pets can be transported by bus if they are accompanied by a companion who assumes responsibility for the pet, provided that there is room on the bus. Pets should be placed on the bus in a location that causes minimum inconvenience to passengers. Pets may not sit in the seats of the bus or be allowed to roam free. Any allergy sufferers already on the bus have the right to choose their seats first, and, if necessary, may ask the bus driver to prevent a pet from boarding the bus. The policy depends on the company involved. In the Timetable Search, you can check any comments on departures by clicking the round i button next to the desired service.

Pets may be subject to a surcharge which varies according to the bus company. Any surcharge is paid to the driver on the bus.

Co-passengers are not entitled to prevent a guide or assistant dog from boarding the bus.

There are no child safety seats available on the buses. You can bring your own safety seat, but it is not required by law. Everyone must wear seat belts, if the bus has them. Most buses have seat belts in all seats, but there may not be a belt suitable for attaching a newborn car seat.

You can find the price and age limit of a Children’s Ticket in the Timetable Search. To display the age limit for a Children’s Ticket, click the round i button next to the ticket price.

Ordinary hand luggage is transported free of charge under the seat or on the luggage rack. All other luggage will be placed in the hold. Hand luggage transported in the passenger compartment should not be so large as to restrict the space available for other passengers. On most long-distance services, travellers can have two suitcases or bags placed in the hold free or charge. Passengers should inform the bus company of the transport of bicycles, prams or other bulky luggage no later than the working day before departure. Bus operators may charge a company-specific fee for the transport of large items.

The policy depends on the company involved.

For some services, it is possible to buy a separate ticket for a bicycle. The bicycle ticket can be used to transport one adult bicycle or one children’s bicycle. You must buy a different ticket for each bicycle. The charge for transporting bicycles varies according to bus operator.

If a bicycle ticket is not available for the service in question, it is advisable to inquire about the possibility of bicycle transport from the bus company operating the service in advance, at the latest on the working day before the departure date. Check the Timetable Search for the contact details of the bus company and any comments on the departure in question by pressing the round i button next to the desired service.

The bus driver may make phone calls required by his or her duties within the limits imposed by the Road Traffic Act.

It is permissible to eat and drink on the bus if you manage to keep your area tidy and as long as the item involved is not specifically forbidden on the bus (e.g. ice cream and grilled fast food). Smoking and consumption of alcohol and other intoxicants are strictly forbidden on the bus.

All passengers have the right to enjoy a comfortable bus ride and the bus driver must be allowed to do their job without interference.

Bus driver has the right to remove from the bus any passenger who is causing a disturbance and continues to do so despite being cautioned. If the passenger cannot be removed immediately, the bus driver has the right, if necessary, to restrain the person involved until removal is possible.

Co-passengers have the right, at the bus driver’s request, to assist in removing or restraining any passenger causing a disturbance. If necessary, bus driver is entitled to request police assistance.

Passengers may not be removed from the bus if this would jeopardize their health. Passengers are asked to inform the bus driver of any vandalism taking place on the bus. Passengers are liable to pay compensation for any damage caused to the bus.

Bus companies makes the decicions about timetables and routes for services that are operated market-based. There are also departures that are arranged by authorities (The Centres for Economic Development, Transport and the Environment (ELY-Centres), municipalities and federation of municipalities) and operated by bus companies.

The majority of services have no minimum age limit for children travelling alone. However, practices vary from one bus company to another. In the Timetable Search, you can check any comments on specific departures by clicking the round i button next to the desired service.

We are happy to help you via chat customer support in the Trips and Tickets app (Mon–Fri 8 am–4 pm) or through passenger customer support at 020 331 222 (Mon–Fri 8 am–4 pm). Call cost: local network charge/mobile rate.