Problems with travel? Let our customer service help!
Do it yourself
Buy your ticket: Trips and Tickets app or online store
Cancel purchased tickets: Ebus ticket cancellation
Report a problem with a ticket purchase: Ebus ticket problem form
Find a ready answer to your question: Frequently asked questions
Check the instructions and terms of use: Instructions and terms of use for passenger services
Ask Chatbot Mauno. Mauno can be found at the bottom right of the page!
Not found a solution yet? Contact us.
Download the Trips and Tickets app!
- Use the app to find routes and buy tickets 24/7.
- See if you can find the answer to your question under “Help” in the app.
- Send a message directly to our customer service in the app. We respond on working days 8-16.
Travel services customer service numbers
Advice: Bus routes, timetables and ticket prices
Tel. 0200 4000
We respond 24/7
Call price €1.98 per minute per answered call + local/mobile charge. For queuing, you only pay the local/mobile charge.
Complaints and feedback: Trips and tickets
Tel. 020 331 222
We respond Mon-Fri 8-16
Call price is local/mobile charge
How did we do?
Use this form to give us feedback.