Problems with travel? Let our customer service help!
Timetables and ticket purchase
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Take care of your matters easily , whenever it suits you best. Choose a topic and explore the different stages of your journey in our Frequently Asked Questions section. If you can’t find an answer to your question, our customer service is happy to help. You’ll find the contact details below the FAQ section.
Before the trip
- How do I buy a ticket?
- What payment methods can I use?
- Can I cancel or change a purchased ticket?
On a trip
- How do I validate my ticket when boarding the bus?
- How is the ticket stamped/validated?
- There is no QR code on my ticket?
After the trip
- Where can I inquire about belongings left on the bus?
- How can I give feedback about my journey?
- Can I use my ticket for the next departure if I missed my bus?
Matkahuolto Trips and Tickets app
- Where can I download the app?
- Why can’t I see my ticket in the app?
- How do I change the app’s language?
Information on scam messages
Scam messages abound - be vigilant and avoid being scammed. Ensures that your details are secure and you won’t end up paying money to scammers.
Digital transport services for businesses
- How do I register as a business customer?
- Can I buy tickets and pay by invoice?
- How do I set up an invoicing agreement?