Ebus ticket cancellation form
You can cancel an eBus ticket which is bought via our website or Bussilliput app up to 24 hours before departure using the eBus ticket cancellation form. A return ticket may be cancelled in part or full 24 hours before the outbound departure. If your departure is scheduled for the weekend or a red-letter-day or weekday after weekend/red-letter-day, you must request cancellation on the previous weekday. If your departure is scheduled for Christmas Eve or Midsummer Day's Eve you must request cancellation on the previous weekday.
Cancellation can only be made once. If you have cancelled your outbound trip you can no longer cancel the return trip separately.
The refund will be paid within five banking days using the original payment method. If you paid through S-Pankki or Ålandsbanken, provide the account number to pay the refund.
A service charge of EUR 9,00 applies when you cancel an eBus ticket.
Cancellation requests for the departures between the 6th and 7th of December 2022 must be sent to us by the 5th of December 2022. This applies also to return tickets that have the outbound journey between the 6th and 7th of December 2022.