Restrictions and special terms conserning tickets purchased for services operated by Onnibus.com Oy
The limitations and special conditions below are valid on departures operated Onnibus.com Oy (not valid on OnniBus FLEX departures, except for the "Face mask and vizier" part)
When you travel with Matkahuolto's ticket on a service operated by Onnibus.com Oy, you tell the driver reservation-ID, which can be found on the receipt of the ticket.
Face mask and vizier
Passenger who are over 12 years old must use a face mask or vizier during the journey if there are no health reasons which prevent using face mask or vizier. This applies also to OnniBus FLEX departures.
Children under the age of 12 may use the services operated by Onnibus.com Oy (subsequently Onnibus) only if accompanied by a person who is at least 15. Unaccompanied children between the ages of 12 and 14 may use the services operated by Onnibus only if they carry a written consent signed by their parent or legal guardian.
Persons travelling with pets cannot use services operated by Onnibus. Guide dogs are the only exception. If you wish to travel with a guide dog, please contact Onnibus Customer Service and make a booking well in advance.
On services operated by Onnibus, passengers are allowed one suitcase weighing up to 20 kg which is placed in the luggage compartment. In addition, you can take one piece of hand luggage that can fit on the overhead shelf or under the seat. You can also take one pair of skis or one snowboard with you.
Your seat is marked on the ticket.
You cannot take a bicycle as luggage on Onnibus services. However, you can take a folding bicycle in a suitable carrying case as luggage.