Here you’ll find answers to your questions about buying and paying for tickets, cancelling or changing your trip. We’ll also let you know what you can bring with you on your bus trip.
Buy your ticket in the Trips and Tickets app or in the online ticket store.
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Frequently asked questions about buying a ticket
In Matkahuolto’s online ticket store, payments can be made using your online bank, Visa or MasterCard. In the Trips and Tickets app you can pay by MobilePay, ApplePay (iOS), Visa- and MasterCard and ePassi.
Online Tickets can be cancelled up to 24 hours before the start of the journey. A return ticket may be cancelled in whole or in part at the latest 24 hours before the start of the outward journey. If the journey is on a weekend or a public holiday or the following working day, the cancellation must be requested on the previous working day. A service fee of 9,50 € will be charged for the service. Only one cancellation per booking number is allowed. Cancellations can be made using the Online ticket cancellation form. It is not possible to make changes to an online ticket.
Tickets can also be purchased at Matkahuolto terminals, as well as on the bus. The price of a ticket purchased on the bus may differ from the prices indicated on Matkahuolto’s website.
Prices may differ from the prices show on the website if you buy the ticket from the driver.
The Special Offer eBus Ticket has been renamed the Saver Ticket. You can now find Special Offer eBus Tickets in our sales channels under the name Saver Ticket.
Passengers are entitled to only one discount at a time. For example, if you travel with a Saver Ticket, you are not entitled to a student discount.
If a disabled person or person with reduced mobility is unable to travel alone because of disability or reduced mobility, the person must be accompanied by a travel companion. The companion may travel together with the person being assisted free of charge if the total length of the service from the point of departure to the destination exceeds 250 km even if the trip they actually take is shorter than that. The conditions and instructions for booking a trip may vary from one operator to another, so it is advisable to inform the operator of your trip well in advance, at least 36 hours before departure.
Check the length of the service and the contact details of the bus company in the Timetable Search of the Matkahuolto website by clicking the round i button next to the desired service. It's not possible to book a free ticket for a travel companion from the Matkahuolto online ticket shop.
Seat reservations are not obligatory. It is possible to reserve a seat ticket on some departures. The seat reservation is free of charge.
Most busses accept cash. The acceptability of other means of payment varies from one operator to another.
The payment policy depends on the company involved.
Call Matkahuolto’s service number 020 331 222 (Mon-Fri 8-16) and ask for the receipt. The call charge is 8.4 cents/min. You can also request the receipt by email at matkapalvelut.palautteet@matkahuolto.fi.
You can find the price and age limit of a Children’s Ticket in the Timetable Search. To display the age limit for a Children’s Ticket, click the round i button next to the ticket price.
All bus tickets good for travel in Finland include value added tax at 14 % the amount of which is shown on the receipt issued by Matkahuolto.
Do you need help finding timetables, routes or prices? We will be happy to help you via our service number 0200 4000 (we respond 24/7). Call price €1.98 per minute per answered call + local/mobile charge. For queuing, you only pay the local/mobile charge.