After your trip

Contact the bus operator in case you are looking for real time information on the bus' location. You'll find the contact details at our online store.

To ask a refund for your ticket after your bus is late or cancelled, please fill our feedback form and attach receipts for the costs you apply for compensation.

For more information, you can call us at 020 331 222 (Mon-Fri 8–16). Call price is local/mobile charge.

If you haven't bought a ticket at Matkahuolto, please contact the bus company directly for compensation.

Some bus companies deliver lost property to lost property offices, while others keep lost property in their own depot. Bus companies operating services often indicate on their own websites where the lost property found on the bus will be delivered.

Bus companies makes the decicions about timetables and routes for services that are operated market-based. There are also departures that are arranged by authorities (The Centres for Economic Development, Transport and the Environment (ELY-Centres), municipalities and federation of municipalities) and operated by bus companies.

Each bus operator makes its own timetables. All feedback and comments concerning bus companies can be directed to the company in question. You'll find the contact details at our online store.

You can send feedback directly to the bus operator. You can also send us feedback, and we will forward it to the operator.

We are happy to help via chat customer support in the Trips and Tickets app (Mon–Fri 8 am–4 pm) or through passenger customer support at 020 331 222 (Mon–Fri 8 am–4 pm). Call cost: local network charge/mobile rate.