Conditions for eBus Tickets and Special Offer eBus Tickets
Matkahuolto’s online store operates in compliance with Finnish law and the terms and conditions for the eBus Ticket and Special Offer eBus Ticket and Matkahuolto’s General Conditions of Carriage.
Please also note the restrictions on services operated by Onnibus.com Oy, such as the age limit of children travelling alone, taking a bicycle aboard and travelling with pets.
The prices displayed apply to eBus Tickets and Special Offer eBus Tickets purchased online. The prices of tickets purchased at other sales channels or from drivers may differ from the prices quoted on the online store.
eBus Ticket and Special Offer eBus Ticket
eBus Ticket is a ticket purchased at Matkahuolto’s online store. Special Offer eBus Ticket is a ticket purchased at Matkahuolto’s online store at a reduced price.
Depending on the journey, eBus Tickets and Special Offer eBus Tickets can be purchased online no earlier than 1-3 months and no later than 10 minutes before departure. The earliest and latest time of purchase varies according to the journey involved and may differ from the time limits mentioned here.
If you buy an eBus Ticket or Special Offer eBus Ticket online, you can also make a seat reservation at the same time. Your seat reservation is confirmed when you make the payment.
Extra services are available in the online store for eBus Ticket buyers. The extra services depend on the transport operator involved. The extra services are only available in combination with the eBus Ticket, not separately. Purchased extra services cannot be changed or replaced, if the passenger uses the eBus Ticket anyway. An extra service can be cancelled in accordance with the cancellation conditions if the passenger also cancels the eBus Ticket or special offer eBus Ticket.
A place for a bicycle can be purchased by the eBus Ticket buyer, if the transport operator offers bicycle tickets for the service. To be able to buy a bicycle ticket, the passenger must travel on the same coach as the bicycle. If the journey includes several legs, a specific bicycle ticket needs to be bought for each leg of the journey.
A bicycle ticket is good for transporting one regular single-seat, two-wheeled bicycle for adults or children with a maximum length of 230 cm. The bicycle can be protected with padding, etc., but it may not be locked and the handlebars and wheels must be left free to make it possible to push the bicycle.
Other bicycles, such as handicap bicycles, tricycles, tandem bicycles, recumbent bicycles, bicycles packed in cardboard or transported in bags can be sent as parcels or freight irrespective of size.
Passenger information and its accuracy
When you purchase an eBus Ticket or Special Offer eBus Ticket, you are required to submit your name or personal identifier of 5 to 10 characters. One or the other is required, as the driver needs it to verify your right to travel when you board the bus. If more than one passenger travel on the same eBus Ticket or Special Offer eBus Ticket, the name or personal identifier of at least one of the passengers is required. On trips to Russia, the details of all passengers will be collected.
In addition, the email address of the ticket purchaser is collected at the time of purchase so that we can send a receipt for the purchase and, if necessary, contact the ticket purchaser in the event of cancellation, for example. Matkahuolto may use the information collected in this manner for purposes described in its privacy statement, such as developing its monitoring and statistics system related to the electronic services (e.g. online and mobile services) and for facilitating online transactions.
The buyer is solely responsible for the accuracy of the contact details submitted when purchasing a ticket online. Matkahuolto accepts no liability for any failure to deliver the receipt due to incorrect contact details.
Validity of the eBus Ticket and Special Offer eBus Ticket and travelling
The eBus Ticket and Special Offer eBus Ticket is only valid for the journey and date indicated on the ticket.
The passenger must also have valid proof of identity such as a driving license, passport or police-issued personal ID card. No receipt of the purchase of the eBus Ticket or Special Offer eBus Ticket is required.
The driver checks the right travel based on the the passenger’s name. For the verification of the right to travel, the passenger must present proof of identity such as a driving license, passport or police-issued personal ID card when boarding. If more than one passenger travel on the same eBus Ticket or Special Offer eBus Ticket, at least one of the passengers is required to present an ID as proof of the right to travel. As an exception to this rule, all passengers en route to Russia must present valid passports as proof of identity.
A passenger belonging to a group travelling on a reduced-price ticket or other special offer ticket is responsible for ensuring that the conditions related to each such ticket are fulfilled. The card showing eligibility for the discount must be presented when boarding the bus. If the passenger who has bought a reduced-price ticket fails to present the card required under the travel conditions, the driver is entitled to require payment for the difference between the price of the discount ticket and normal ticket.
Click here to read more about the groups eligible for discounts and related conditions
Changing, replacing or cancelling an eBus Ticket or Special Offer eBus Ticket
EBus Tickets can not be changed.
You can cancel an eBus Ticket up to 24 hours before departure using the eBus Ticket cancellation form. If your departure is scheduled for the weekend or a red-letter day or weekday after weekend/red-letter-day, you must request cancellation on the previous weekday. If your departure is scheduled for Christmas Eve or Midsummer Day's eve, you must request cancellation on the previous weekday. A charge of EUR 9.00 applies. All eBus Ticket and Special Offer eBus Tickets whether purchased from Matkahuolto agents, travel agencies or at Matkahuolto’s website or using the mobile application may be cancelled.
When a ticket is cancelled, Matkahuolto repurchases either the entire purchase transaction or parts of it. For example, if you have a return ticket, it is possible to cancel only the outbound or return ticket. A return ticket may be cancelled in part or in full 24 hours before the outbound departure. Cancellation can only be made once: if you have cancelled your outbound trip, you can no longer cancel the return trip separately.
If you wish to request ticket cancellation, complete the eBus Ticket cancellation form.
However, if a departure is cancelled for reasons such as a labour dispute, the ticket price is refunded by Matkahuolto’s customer service. The request for refund must be made within 14 days. The price will be refunded in full without any service charge.
Special terms and conditions for Special Offer eBus Ticket
Special Offer eBus Tickets involve special conditions specific to individual routes that are listed on the pages related to these routes on the Special Offer eBus Ticket site.
Click here to read more about routes and connections
Method of payment and payment service provider
Purchases can be paid using the online banking services of Nordea, Danske Bank, Tapiola, Osuuspankki, Aktia, S-Bank, Säästöpankki, Paikallisosuuspankki, Handelsbanken and Ålandsbanken or the Visa, Eurocard or Mastercard charge cards or MobilePay. With the mobile app, you can pay using Visa, Eurocard and Mastercard charge cards or MobilePay.
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank statement. Paytrail Plc will forward the payment to the merchant.
Business ID: 2122839-7
Phone: +358 207 181 830
Buying online tickets on invoice
Companies and entities with a business ID can choose to pay by monthly invoice. The billing service is provided by Walley (SE556597-0513). The billing period is one month and the invoice is sent to the customer by email by the 15th of the following month. All purchases made in the previous month will be invoiced according to the business ID on a single invoice.
The billing service can be activated at the time of the first purchase. Strong authentication is required to use the billing service.
If you want to receive your company’s or entity’s invoices always to the same email address, or if you want to implement e-invoicing, you should contact your service provider by email (B2B@walley.fi) after the first purchase.
If no billing information is provided before the end of the billing period, the invoice will be sent to the email address provided at the time of the last purchase of the billing period.
A service fee of €10 will be charged for using the billing service.